<HTML> <HEAD> <TITLE>Re: How do we tell customers that the work done on their pianosstink= s?</TITLE> </HEAD> <BODY> <BLOCKQUOTE>>Have an= y of you run across this attitude?  If so, what do you do? </BLOCKQUOTE>I tell them that they’re confusing pianos with guitars or another = kind of instrument. A modern piano’s value is almost always enhanced b= y restorative work.  Her piano has zero dollar value anyway---or close = to it.  Just tell her the truth, Sarah, and trust her ability to take i= t. I know you already treat her with courtesy and respect---just extend it o= ut so the truth about her piano is revealed in the same atmosphere. David Andersen </BODY> </HTML>