<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2719.2200" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>    One reason for the = piano having excess lost motion after being serviced by several apparently = experienced techncians is that this piano has a "compressed" action, which seems to = require more lost motion than most to get reliably consistent = repetition.  It could be also that the type of material on the hammer butt is rougher = than usual, and does not allow the jacks to get back under = as quickly.  In the future I will be more aware of the possible need for = more lost motion than usual in this type of action.  As for the = issue of  changing the touch through adjusting lost motion, I  = frankly have never had anyone before have a negative reaction to my doing = this.  Usually, if they notice, the owner is happy with the increased = responsiveness, and elimination of problems like bobbling hammers.  Well, as they = say, live and learn. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>    Patrick,, don't = change your conception of the correct way to set up an upright based on this = particular instrument. It's a good tool to put in your mental toolbox for future emergencies, but I wouldn't bet on it. </FONT></DIV> <DIV><FONT face=Arial size=2>    You had a customer = who didn't like your returning her piano to it's proper condition based on how it = felt to her. That's the only info you need to reflect on. = </FONT></DIV></BODY></HTML>