<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2722" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><STRONG><FONT face=Arial>I would say it is impossible to tell you.</FONT></STRONG></DIV> <DIV><STRONG><FONT face=Arial>It could be anything from a bird seed between the keys, causing it to bind, to a broken string, etc., etc.</FONT></STRONG></DIV> <DIV><STRONG><FONT face=Arial></FONT></STRONG> </DIV> <DIV>John M. Ross<BR>Windsor, Nova Scotia, Canada<BR><A href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=rfinley@rcn.com href="mailto:rfinley@rcn.com">Robert Finley</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, September 25, 2005 10:43 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Repair and Tuning of Estey Baby Grand</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2>I have been asked to tune someone's Estey baby grand piano. The owner told me that one of the notes on the piano doesn't work, but I have absolutely no information about the problem, and will have to wait until I see and inspect the piano. I assume I will have to fix the problem before I start the tuning, but wonder how I should approach this. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I presume I will take the action out, compare the action of the faulty note with its neighbor's, and diagnose and fix the problem. I am not sure what supplies and parts I should bring along in order to repair the note. There could be dozens of reasons why the note doesn't work, involving any of dozens of parts. Maybe there will be a broken part that cannot be repaired, and a new one has to be ordered (if it is even possible to get replacement parts for this brand of piano or something close), so the problem couldn't be fixed there and then. Please could you advise me how I should deal with this problem so that I can keep the customer satisfied and happy? Thank you very much. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Robert Finley</FONT></DIV></BLOCKQUOTE></BODY></HTML>