<HTML>In a message dated 08/15/2002 10:56:19 AM Eastern Daylight Time, Wimblees@AOL.COM writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">The answers you have gotten on how to repair the cracked plate have been very helpful. But I am wondering if the answer you're looking for is how is your friend going to tell the customer that the cracked plate is not his fault, nor that it was a problem that could be foreseen. </BLOCKQUOTE> Wim, I appreciate all the good answers I received,but as you made mention,I was really looking for advice ,on not the repair at this time,as much as advice on explaining this to the customer.I can tell from talking to my friend on the phone,that he feels real bad about this,and is worried about his reputation with this customer,as bad news travels twice as fast as good news. Thanks, Hazen Bannister</HTML>