<html> At 10:49 AM 10/21/2003 -0500, you wrote: <blockquote type=cite class=cite cite>It's really important to get this information to them right at the start.  I usually end up with the comment, "Though it will cost more this time, at least you are not having to pay for all the tunings it's missed!"  </blockquote> Sound advice, Barbara. I also find the PTG Technical Bulletins very helpful. The one for Pitch Raise spells it out well, except for your phrase above. It's a good point, and I use it occasionally, but I'm sometimes hesitant to point out how many hundreds of dollars that they've saved for fear of them deciding that it's a viable long-term technique! The bulletins are effective because customers will normally have a bit more respect for the printed word. And.... with cantankerous customers, my communications skills go down the toilet. The ptg.org address is on my invoices, estimates, and letterhead, also. Sending the customer to the .net has other advantages, also. Like getting the customer off your shoulder while working. Entertaining career, no? Guy Nichols, RPT Ft. Stinkin' Desert, NM <x-sigsep></x-sigsep> "Controversy equalizes fools and wise men and the fools know it."    <x-tab>     </x-tab><x-tab>        </x-tab>Oliver Wendell Holmes (1809-1894)</html>