<HTML><HTML>Gretings,            I have been thi= nking about calling back customers and reminding them to get their pianos tu= ned. I occasionally send out reminder cards at the request of the customer, = however, I find something repulsive about calling to find/keep work .             I was jus= t wondering how some of the folks on this list handle keeping and developing= steady customers. Are steady regular customers something that will transpir= e over time, because the customer will like the tuning I put on their piano,= or is it something that I must put effort into ie. phonecalls, postcard rem= inders? Thanks in advance, Julia Gottchall, Reading, PA</HTML>