<HTML>Phil, I am still in the process of building a large client base. &= nbsp;I've found that offering the customers more than they pay for--sometime= s includes a no-charge visit to rectify something--has earned me many referr= als.   It's an ongoing warm and fuzzy-life lesson:  conscientiousness is i= t's own reward!  In the long run, it will pay the bills, too! Good job, Dave Stahl <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px so= lid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px"> >From: "Phil Bondi" <phil@philbondi.com> >Reply-To: phil@philbondi.com, Pianotech <pianotech@ptg.org> >To: "'Newtonville'" <pianotech@ptg.org> >Subject: no charge to good steady customers >Date: Tue, 7 Oct 2003 07:00:35 -0400 > >Last Friday was a scheduled appt. with a very faithful every 6 month= s >residential customer - Baldwin Acro(newer Console model) - DC instal= led. > >When I arrived, this client was as gracious as ever - said the piano >really didn't sound bad at all to her. > >..she wasn't kidding. > >I probably could have done more harm than good if I tuned the whole >thing! - it was spot-on with the exception of a few top-end unisons.= .I >touched them up for her, and told her 'no charge' today. > >She was more than willing to pay 'something' for my time, and I prob= ably >should..my gut feeling was not to charge her, so I didn't..I wasn't >there more than 10 minutes, and 1/2 of that time was spent putting t= hat >darn lid back on(2 pins on the bass side as opposed to a 'piano' hin= ge >in back..uugh). > >I'm not looking for a pat on the back here..just curious if this is >common practice amungst my peers..or do you truly feel I am not bein= g >fair to the tech. community. > >curious this morning, > >Phil Bondi(FL) >phil@philbondi.com </BLOCKQUOTE> </HTML>