<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:st1 = "urn:schemas-microsoft-com:office:smarttags"><HEAD> <META http-equiv=Content-Type content="text/html; charset=UTF-8"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 12pt; COLOR: #000000; FONT-FAMILY: = Verdana" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7> <DIV> <DIV>I approach mine the same way as David.  Give them a chance to call= or e-mail, then  call just before the next postcards are due to go out.&nb= sp; It seems to work well.  In fact, what am I doing on line?  I have = some calls to make...:-)</DIV> <DIV> </DIV> <DIV>Dave Stahl</DIV> <DIV> </DIV> <DIV>In a message dated 5/5/05 10:32:12 AM Pacific Daylight Time, davidlovepianos@comcast.net writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><= FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size= =2> <DIV class=Section1> I try and get t= he post cards out two weeks before the month they are due.  If I haven’t heard, I ca= ll after about three weeks, just before the next cards are due to be sent out.  That allows me to update my data= base at the same time as I am sorting the next months customers.  <o:p></o:p> <o:p> </o:= p> <DIV> David Love <st1:PersonName>davidlovepianos@= comcast.net</st1:PersonName> <o:p></o:p></DIV> -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Matthew Todd <SP= AN style="FONT-WEIGHT: bold">Sent: Thursday, May 05, 2005 9:09 AM To: Pianotech = Subject: RE: reminders</FONT= > <o:p> </o:p></= P> <DIV> What is good period of time to le= t them respond?  Let's say their six month tuning is due June 15th.  Do= you send the postcard a whole month before, the beginning of June?  Then = how long do you wait to hear from them before you call them?<o:p></o:p></DIV> <DIV>  <o:p></o:p></= P></DIV> <DIV> Matthew David Love <davidlovepianos@comcast.net> wrote:<o:p></o:p></DIV> <BLOCKQUOTE style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium= none; MARGIN-TOP: 5pt; PADDING-LEFT: 4pt; MARGIN-BOTTOM: 5pt; PADDING-BOTTO= M: 0in; MARGIN-LEFT: 3.75pt; BORDER-LEFT: #1010ff 1.5pt solid; PADDING-TOP: = 0in; BORDER-BOTTOM: medium none"> First send a postcard reminder = and then call only those who don't at first respond. Or, as I'm trying to do, start collecting email addresses so that reminders can go via email. David Love davidlovepianos@comcast.net ----- Original message ---------------------------------------- From: Don <PIANOTUNA@YAHOO.COM>To: Pianotech <PIANOTECH@PTG.ORG>Received: = Wed, 04 May 2005 16:32:48 Subject: Re: reminders >Hi Michael, >Why not start "rating" the owners and their instrume= nts, then only contact >those with superior qualities. You will work= less hard and enjoy life more. >At 09:33 PM 5/4/2005 +0100,= you wrote: >>Hello Phil and List >>I have a card system wh= ich, when I've tuned/serviced a piano, goes into the >>system un= der 6months/12 months hence. Every month I e! xtract all the cards >>for that month and systematically phone all those clients, making >>appointments within local areas (to cut down travel).= Anyone phoning me for >>an appointment gets first crack at = the whip and becomes a catalyst for >>appointments to be made i= n their area. Any "particular" clients - those with >>a high musical criteria - are phoned accordingly and other clients in their >>local area are contacted. In this manner I have successfully= built up a very >>busy practice over the last thirty years = or so which has found me hard at it >>tuning eight-or-more pia= nos a day. That was up to about a year ago. >>Currently I have abo= ut 600 clients due to be contacted. So I have a problem. >>The= re just isn't enough time to service all those clients. Now at the turn >>of the month from April to May I have to add another batch t= o the waiting >>list. I think there's only one way out of thi= s predicament.... retire >>gracefully and let them phone me inst= ead, at the same time telling them "I >>only work mornings and n= ever at week-ends except for concert work" Then I >>tell them my= fee - not forgetting to add - "change of pitch and repairs are >>extra and charged on a pro-rata basis plus parts". If they b= uy that... well, >>another trip to the bank at the week-end. := -) Oh... and yes! Don't forget >>the power of the mobile phone= . Not only can you use it as an alternative >>front door bell= (most people at home do answer the phone if not the front >>door) but it also keeps you "in touch" with base. >>Regards from a dark Sussex Downland Village >>Michael G.(UK) >>----- Original Message ----= - >>From: "Phil Bondi" <PHIL@PHILBONDI.COM>>>To: "Pianotech" <PIANOTECH@PTG.ORG>>>Sent: Wednesday, May 04, 2005= 7:30 PM >>Subject: Re: reminders >> >> >>> Ric, I've gone from ph= one call reminders(rip) to postcard >>> reminders(better) to em= ail reminders(best). >>> >>> Next I'm going to telepathically tell people when I'll be ringing their >>&gt= ; doorbell. >>> >>> Seriously, whatever works for = me won't work for the next guy..like Dave >>> Stahl..bookin= g 6 months in advance is something I wouldn't do..why? >>> beca= use it would make me sit by the phone and call and remind people that >>> they have an appointment on such and such a date. That = may work for the >>> medical profession, but until piano ser= vice gets into the same league as >>> medical appointments, I= 'll stick with postcards and email. >>> >>> -Phil Bondi(Fl) >>> >>> >> >> >>____________________________________= ___________ >>pianotech list info: https://www.moypiano.com/resources/#archives >> >><BR= >>>-- >>No virus found in this incoming message. >>Checked = by AVG Anti-Virus. >>Version: 7.0.308 / Virus Database: 266.11.3 -= Release Date: 5/3/2005 >> >> >Regards, >Don Rose, B.Mus., A.M.U.S., A.MUS., R.P.T. >Non calor sed umor est qui nobis= incommodat >mailto:pianotuna@yahoo.com http://us.geocities.com/drpt1948/ >3004 Grant Rd. REGINA, SK, = S4S 5G7 >306-352-3620 or 1-888-29t-uner >______________________________________________= _ >pianotech list info: https://www.moypiano.com/resources/#archives ___________________= ____________________________ pianotech list info: https://www.moypiano.com/resources/#archives _______________= ________________________________ pianotech list info: https://www.moypiano.com/resources/#archives<o:p></o:p></= P></BLOCKQUOTE> <S= PAN style="FONT-SIZE: 12pt">________________________________________________= __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection aro= und http://mail.yahoo.com </DIV></BLOCKQUOTE></DI= V> <DIV></DIV> <DIV> </DIV></BODY></HTML>