<html> <body> Dave, <x-tab>        </x-tab>I've not read all of the incoming mail yet so it will be interesting to see what the collective wisdom of the list has to say. What I would have done in your shoes is to call the dealer and/or manufacturer prior to even touching the piano to see who the bill goes to. Then and only then will I agree to do the work. Been bitten before. Greg Newell At 12:58 AM 2/24/2005, you wrote: <blockquote type=cite class=cite cite>The scenario:  middle class couple buys expensive German grand --after weeks of haggling with dealer (who I happen to contract for--for a low price.    First tuning July 2004, paid by dealer.  No problems with piano.   Second tuning 6 months later(January 2005): I notice that some weak repetition springs are causing action problems.  I increase tension on a few, but am limited by time.  Problems seem to be cured.   Yesterday:  Call from customer complaining that 10 year  old son is having trouble with certain notes on Fur Elise not repeating.  I arrange a time to check out the piano today after my last job, which is fortunately only about half a mile from his house.   When I arrive at the domicile, I find that rep springs are so weak, that they can't even come close to holding a hammer line.  I set about doing a blanket rough regulation of them when I notice that the problem still exists in some of the notes I've already done.  So I check balancier height.  Repetition levers are below the tip of the jack!  So I do a blanket regulation of the balancier height, and voila, problem is gone.  I reset hammer line and start to make out a bill.    Here's the question:  who do I give the bill to?  I don't feel it's the customer's responsibility, as it's virtually a new piano, with no environmental factors involved that could possibly cause such changes in regulation as to render the piano virtually unplayable.  Should it be the dealer, who really doesn't prep the pianos particularly well?  Normally, this particular brand comes into the store in very good shape with need for only minimal tweaking.  And given the price paid by the customer, the store was likely even less inclined than normal to service the piano thoroughly.    Should it be the manufacturer?  How far does their responsibility go?    Though I generally prefer to go through the manufacturer, I'm inclined to give the bill to the dealer and let them discuss financial responsibility with the manufacturer.  The bottom line is, I don't really care, as long as I get paid.    What think you all?  Thanks for any thoughts, ideas, revelations, and other bursts of insight!   Dave Stahl    </blockquote> <x-sigsep></x-sigsep> Greg Newell Greg's piano Forté <a href="mailto:gnewell@ameritech.net"= eudora="autourl">mailto:gnewell@ameritech.net</a></body> </html>