<html><div style='background-color:'><P><BR><BR></P> <DIV> <DIV class=RTE> <P><BR>I visited a customer that called for a tuning of a Steinway Model M from the 70's. While tuning I realize the sound was so pronouncedly muffled that I mentioned to  her the need to voice it.</P> <P>To my surprise she mentioned the hammers had been replaced a year or two ago by an allegedly Steinway certified technician. She was formerly so dissatisfied with the sound of the piano afterwords that she never called him back.</P> <P>I wonder what would be recommended in this case to make the hammers a bit harder to recover the more normal brilliance of the Steinway sound.</P> <P>Alex Gluzmann, Buenos Aires.</P> <P> </P> <P>  <BR></P></DIV></DIV></div></html>