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<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:10.0pt'>Adding an amen to this
response,<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><st2:PersonName w:st="on"><st1:GivenName
w:st="on"><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Ruth</span></font></st1:GivenName><font
size=2><span style='font-size:10.0pt'> <st1:Sn w:st="on">Phillips</st1:Sn></span></font></st2:PersonName><font
size=2><span style='font-size:10.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:10.0pt'><a
href="mailto:info@alliedpiano.com">info@alliedpiano.com</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:10.0pt'>After reading some of
your responses, I thought I would play devil's advocate for the dealers.. Yes,
there are shady, disreputable dealers out there. I have had the good fortune of
working for good dealers that genuinely want their customers to be happy. There
have been times when these dealers have sold bad used pianos that had problems
that they really did not know about. They are salesmen, not technicians. In
every case, they have made good on repairs after I have brought them to their
attention. The key here is to bring the problems to the attention of the
dealers, NOT the customer. I have had dealers send me 150 miles to service
pianos sold at a remote sale because they live in fear of tuners that just love
to point out defects on their new purchases and at the very least imply that
the dealer was trying to cheat them on the deal. If you KNOW your dealer is
treating customers unfairly, then all bets are off and it would be in your best
interest to discontinue your assoc!<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:10.0pt'> iation with them in
order to protect your own reputation. However, if it is possible that the
dealer was not aware of the severity of the piano's condition, then give them
the benefit of the doubt and let THEM know of the problems first.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2
face="Times New Roman"><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><st2:PersonName w:st="on"><st1:GivenName
w:st="on"><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Dave</span></font></st1:GivenName><font
size=2><span style='font-size:10.0pt'> <st1:Sn w:st="on">Bunch</st1:Sn></span></font></st2:PersonName><font
size=2><span style='font-size:10.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
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