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<DIV>I will see your Amen - and raise you 2 Hallelujahs!</DIV>
<DIV> </DIV>
<DIV>Rich Galassini</DIV>
<DIV>Cunningham Piano Co.</DIV>
<DIV>(800) 394-1117</DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt">Adding an amen to this response,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><st2:PersonName w:st="on"><st1:GivenName w:st="on"><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt">Ruth</SPAN></FONT></st1:GivenName><FONT size=2><SPAN style="FONT-SIZE: 10pt"> <st1:Sn w:st="on">Phillips</st1:Sn></SPAN></FONT></st2:PersonName><FONT size=2><SPAN style="FONT-SIZE: 10pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt"><A title=mailto:info@alliedpiano.com href="mailto:info@alliedpiano.com">info@alliedpiano.com</A><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt">After reading some of your responses, I thought I would play devil's advocate for the dealers.. Yes, there are shady, disreputable dealers out there. I have had the good fortune of working for good dealers that genuinely want their customers to be happy. There have been times when these dealers have sold bad used pianos that had problems that they really did not know about. They are salesmen, not technicians. In every case, they have made good on repairs after I have brought them to their attention. The key here is to bring the problems to the attention of the dealers, NOT the customer. I have had dealers send me 150 miles to service pianos sold at a remote sale because they live in fear of tuners that just love to point out defects on their new purchases and at the very least imply that the dealer was trying to cheat them on the deal. If you KNOW your dealer is treating customers unfairly, then all bets are off and it would be in your best interest to discontinue your assoc!<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt"> iation with them in order to protect your own reputation. However, if it is possible that the dealer was not aware of the severity of the piano's condition, then give them the benefit of the doubt and let THEM know of the problems first.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><st2:PersonName w:st="on"><st1:GivenName w:st="on"><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt">Dave</SPAN></FONT></st1:GivenName><FONT size=2><SPAN style="FONT-SIZE: 10pt"> <st1:Sn w:st="on">Bunch</st1:Sn></SPAN></FONT></st2:PersonName><FONT size=2><SPAN style="FONT-SIZE: 10pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN style="FONT-SIZE: 10pt"><o:p> </o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></DIV>
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