<HTML><HEAD> <META charset=US-ASCII http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 12pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #ffffff"> <DIV> <DIV>David Love writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT face=Arial>Sometimes people are sensitive to strange things.  While those things have<BR>often fallen into the range of "normal", I'm not averse to trying to find<BR>the pea in the mattress...as long as the meter is running.     </FONT></BLOCKQUOTE></DIV> <DIV><FONT face="Bookman Old Style">-THE- single best educational opportunity in my career has been "crazy" clients. Over and over I find that when a client tells me he feels or hears something, he feels or hears something. It might not be something that bothers me or others, it might not be something that is easy or cheap or even possible to fix; but the search for an explanation (to both myself and the client) ALWAYS leads to a better understanding of the subtleties of this enormously complex instrument. It changes the desire for a crabby dismissal into a cheerful detective story. If it's going to be costly, I don't "warn" the client, I simply "let him know," which relieves it of any emotional content for both of us, and creates a partnership.  </FONT></DIV> <DIV><FONT face="Bookman Old Style"></FONT> </DIV> <DIV><FONT face="Bookman Old Style">I applaud David's taking this person seriously. While David, being a pianist, might be more inclined to take this person seriously, a technician doesn't have to be a pianist to get immense satisfaction from the challenge of playing Superdective. </FONT></DIV> <DIV><FONT face="Bookman Old Style"></FONT> </DIV> <DIV><FONT face="Bookman Old Style">Bob Davis</FONT></DIV></BODY></HTML>