<HTML><HEAD> <META charset=US-ASCII http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #ffffff"> <DIV>Greetings, </DIV> <DIV> </DIV> <DIV>        I had a customer call about a key that would not play. When I got there and looked, at it the jack had flipped out from under the butt and was 'stuck' I simply lifted the hammer and pushed the jack back under. Then I asked if she was doing some loud hefty playing, as in Beethoven when it happened, and she said "Yes!...That's exactly what I was playing, Beethoven!".</DIV> <DIV> </DIV> <DIV>       My question is should this even happen at all? The key was regulated ok, no excessive space between jack and butt on a normal blow.  I have seen pianos that were moved and tilted in such a way that the jacks popped foreward, but very few <EM>while pla</EM>y<EM>ing</EM> that this happened. It is a Baldwin/Hamilton console from the 60's 70's era; a nice work horse of a piano.   </DIV> <DIV> </DIV> <DIV>Julia Gottshall</DIV> <DIV>Reading, PA</DIV></BODY></HTML>