<html><body> <DIV>Oops..shoulda been a reply to Michelle, but anyway:</DIV> <DIV> </DIV> <DIV>Don't forget to break the rust bond on the string by gently lowering the pitch before (sigh) gently raising the pitch.</DIV> <DIV> </DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">-------------- Original message -------------- From: "Brian Doepke" <doepkeb@comcast.net> > If the piano is more that 20 cents under, and the piano is older and > neglected, I explain that there is a higher chance of the strings breaking > if I were to pull the string tension all the way back up to standard/factory > tension. I do explain to them that, based on how far flat it is, it may > take a few tunings to get the piano back to standard pitch. Most folks say > that they understand and are embarrassed that the piano went so long without > service. But, they are very happy after the tuning...even though it may not > be up to standard pitch..because it sounds so much better to them. > > Does that make sense? > > Brian P. Doepke > > AAA Piano Works, Inc. > 260-432-2043 > 260-417-1298 > > > -----Original Message----- > From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf > Of Michelle Smith > Sent: Friday, May 12, 2006 12:36 PM > To: Pianotech List > Subject: The pitch raise speech > > As a new tuner, I have read with much interest the non-emotional > speech given to customers concerning the possible outcomes of a pitch > raise. (Plate failure, string breakage, etc.) > > Is there a certain point (cents-wise) that you give this speech or is > it based more on the condition/age of the instrument? > > Also, I'm assuming the customer's answer is usually in favor of the > pitch raise. What do you do when they don't want to risk it? Go > home or tune the piano to itself? > > Thanks for sharing your experiences. > > Michelle Smith > Student Tuner > Bastrop, Te xas > > > </BLOCKQUOTE></body></html>