<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2900.2873" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV> <DIV><FONT size=3>    John</FONT></DIV> <DIV><FONT size=3>  I think you need to register your complaints with the home office staff.  From what I understand this could have all been avoided with simple paperwork.  You need to let the folks at the top know your displeasure. They do afterall work for us.   Perhaps there is more to the story so let's see.</FONT></DIV> <DIV><FONT size=3>  Dale</FONT></DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=2>Too bad that this hadn't been brought to my attention sooner.<BR>I see that for a cancellation after the 22nd, you just get back 50%.<BR><STRONG><FONT size=4>How could the PTG, allow this to happen?</FONT></STRONG><BR>It is obviously a sales tax thing, and the situation must have been <BR>known a long time ago.<BR>Very poor organization, in my opinion.<BR>John M. Ross</FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV> </DIV> <DIV> </DIV> <DIV><FONT lang=0 face="Book Antiqua" size=2 FAMILY="SERIF" PTSIZE="10"></FONT><FONT lang=0 face="Book Antiqua" color=#000000 size=3 FAMILY="SERIF" PTSIZE="12"><I>Dale Erwin--Piano Restorations<BR>4721 Parker Rd.<BR>Modesto, Calif. 95357<BR>Shop 209-577-8397<BR>cell 209-985-0990<BR></FONT><FONT lang=0 face="Abadi MT Condensed" color=#000000 size=3 FAMILY="SANSSERIF" PTSIZE="12">Web site <A href="http://www.erwinspiano.com/">http://www.Erwinspiano.com</A> </FONT><FONT lang=0 face="Book Antiqua" color=#000000 size=3 FAMILY="SERIF" PTSIZE="12"><BR><B>Specializing in the Restoration, Service & Sales of</B><BR><B>Steinway & Sons, Mason & Hamlin, & other fine pianos</B></I></FONT></DIV></FONT></BODY></HTML>