<html>      The situation is the first scenario.  I am making the first call since the last tuning (6 or 12 or xxx months ago) to let them know it's time to tune again.  I want to leave a message which will encourage a reply and minimize phone tag.  Carman ===================================== What is the situation: Calling to let them know it's time to tune again... Returning a call to set up an appt... David Ilvedson, RPT Pacifica, California ===================================== >----Original Message Follows---- >From: Carman Gentile <cgpiano at humboldt1.com> >Reply-To: Pianotech List <pianotech at ptg.org> >To: pianotech at ptg.org >Subject: Customer answering machine >Date: Mon, 12 Jun 2006 15:50:39 -0700 >My Colleagues, >  When I am calling my clients to book an appointment, I'm not sure what >message to leave when I get their answering machine. >Sometimes I will ask them to leave ME a message telling the best time/day to >call them back.  Sometimes I will suggest a day or time or range of days or >times to make the appointment. >I do not have a consistent strategy on how to make best use of their >answering machine and so I hereby solicit your advice. >Carman Gentile RPT </html>