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<DIV><FONT size=2>To Brian Grist,</FONT></DIV>
<DIV><FONT size=2>I believe I will print out your response here and pin it to
the shop wall.</FONT></DIV>
<DIV><FONT size=2>Fenton</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=thetuner@ivories52.com href="mailto:thetuner@ivories52.com">Geoff
Sykes</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=ed440@mindspring.com
href="mailto:ed440@mindspring.com">ed440@mindspring.com</A> ; <A
title=pianotech@ptg.org href="mailto:pianotech@ptg.org">'Pianotech List'</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, July 01, 2006 10:38
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: piano evaluation
checklist</DIV>
<DIV><BR></DIV>
<DIV><SPAN class=875283717-01072006><FONT face=Arial color=#0000ff size=2>Good
point. Thanks for the reminder.</FONT></SPAN></DIV>
<DIV><SPAN class=875283717-01072006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=875283717-01072006><FONT face=Arial color=#0000ff size=2>--
Geoff</FONT></SPAN></DIV>
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<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> <A
href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</A>
[mailto:pianotech-bounces@ptg.org] <B>On Behalf Of </B><A
href="mailto:ed440@mindspring.com">ed440@mindspring.com</A><BR><B>Sent:</B>
Saturday, July 01, 2006 4:17 AM<BR><B>To:</B> Pianotech
List<BR><B>Subject:</B> RE: piano evaluation checklist<BR><BR></FONT></DIV>
<DIV>Geoff-</DIV>
<DIV> </DIV>
<DIV>You will want to know if this is a grey market import. </DIV>
<DIV>Call Yamaha, tell them the serial number and find out if they will
supply replacement parts.</DIV>
<DIV> </DIV>
<DIV>Ed Sutton<BR><BR><BR></DIV>
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style="PADDING-LEFT: 5px; MARGIN-LEFT: 0px; BORDER-LEFT: #0000ff 2px solid">-----Original
Message----- <BR>From: Geoff Sykes <THETUNER@IVORIES52.COM><BR>Sent: Jun
30, 2006 11:28 PM <BR>To: 'Pianotech List' <PIANOTECH@PTG.ORG><BR>Subject:
RE: piano evaluation checklist <BR><BR><ZZZHTML><ZZZHEAD><ZZZMETA
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<DIV><SPAN class=531180803-01072006>Brian --</SPAN></DIV>
<DIV><SPAN class=531180803-01072006></SPAN> </DIV>
<DIV><SPAN class=531180803-01072006>Thank you for your thoughts and
ethical concerns. Indeed, what you are describing is exactly how I would
handle the situation if I was doing the evaluation for the person that
already owned the piano. I would hope that delivering honesty and
developing trust in a potential client with whom one wants a lasting
relationship is ultimately the goal of all tuner technicians. It's
certainly mine.</SPAN></DIV>
<DIV><SPAN class=531180803-01072006></SPAN> </DIV>
<DIV><SPAN class=531180803-01072006>In this instance I was asked by a
potential buyer to evaluate an old Yamaha UX on a dealers floor.
Fortunately this is not a dealer I already have a relationship with, so my
obligation is to the buyer, who is paying me for my skills and time. (If I
did have a relationship with the dealer I probably would not have accepted
the job due to conflict of interest.) My objective is really only to
determine if the piano is worth buying, and to advise my customer, the
buyer, of possible problems and repair costs should they decide to buy. I
believe that the price, unless it is outrageous, is ultimately whatever
the buyer and the dealer decide on and I don't think it would be my place
to intervene. </SPAN></DIV>
<DIV><SPAN class=531180803-01072006></SPAN> </DIV>
<DIV><SPAN class=531180803-01072006>Your observations on customer
relations is well thought out and very good. Thank you for sharing it with
me and the rest of the list.</SPAN></DIV>
<DIV><SPAN class=531180803-01072006></SPAN> </DIV>
<DIV><SPAN class=531180803-01072006>-- Geoff Sykes</SPAN></DIV>
<DIV><SPAN class=531180803-01072006>-- Assoc. Los Angeles</SPAN></DIV>
<DIV><SPAN class=531180803-01072006></SPAN> </DIV>
<DIV><SPAN class=531180803-01072006></SPAN> </DIV>
<DIV><SPAN class=531180803-01072006></SPAN> </DIV>
<DIV><SPAN class=531180803-01072006></SPAN> </DIV>
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<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma>-----Original Message-----<BR><B>From:</B>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B>On
Behalf Of </B>BRIAN GRIST<BR><B>Sent:</B> Thursday, June 29, 2006 11:57
PM<BR><B>To:</B> Pianotech List<BR><B>Cc:</B> MARY; Andrea Sed; slgrist
Grist; bng0809@msn.com<BR><B>Subject:</B> Re: piano evaluation
checklist<BR><BR></FONT></DIV><ZZZ!--[GTE 5] IE><ZZZ![ENDIF]-->
<DIV>
<DIV> </DIV>
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<DIV style="FONT: 10pt arial">Geoff,</DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> It seems as if you have
received several forms and lots of good advice on your evaluation
journey. I would like to share with you my ethical and
professional business opinions at no cost and expect only that
you will value them accordingly. </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> In practical terms, your
customer has asked you for an evaluation of their instrument and you
are eager to demonstrate your ability to perform this evaluation.
However, what your customer is really asking of you is to satisfy
their musical needs and desires. They have invited you into their home
to find out if you can help them reach this personal musical goal and
how much it will cost them to do so. Therefore, it is critical to
clearly understand their specific needs and desires before starting
any of the technical aspects of this evaluation. Perhaps if you
approached it in a fashion that you might utilize to determine if the
young man that has just crossed your threshold is worthy of dating
your daughter; my advice might resonate more clearly for you.</DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> What are the customer's
intentions for their piano? How much do they value their piano right
now? What kind of relationship do they have in mind for their piano?
Who will be playing the piano and how often will it be
played? What is their musical skill level and how often do they
intend to service and tune it in the future? Are they willing to make
a long term commitment to their piano or are they perhaps intending to
play it only for a short while and then sell it and move on to another
instrument? I think you get what type of questions I ask at the
beginning of the evaluation and also (in a
different but related topic) what I put the young man that
recently married my daughter through. </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> The primary thing you
are selling them is a relationship with you. Understanding your
customer's needs will allow you to customize the information in an
evaluation to satisfy them. They will be happy to have chosen you to
evaluate their piano and you will have satisfied the most basic
pretense of all business; you will have sold yourself .All of the
technical stuff will fall into place after you develop an
understanding of their needs. They will be happy to pay you for
getting the results they may or may not have known they had to begin
with. They will tell their friends what a great listener their
piano tuner is (pun intended). </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> Try using a piano tuner's
most valuable asset; your ears. Listen to your customer to understand
before beginning the technical aspects of the evaluation. I trust
this will make your experience far more rewarding for all
involved and may very well result in some valuable referrals for
additional business. What more gratifying profession could one
ask for? How many people get the opportunity to bring musical joy into
other people's lives on a daily basis and then be blessed by them
once again with payment for having done so?</DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial">Brian Grist</DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"><A title=mailto:bng0809@msn.com
href="mailto:bng0809@msn.com">bng0809@msn.com</A></DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV style="FONT: 10pt arial"><B>From:</B> <A
title=mailto:thetuner@ivories52.com
href="mailto:thetuner@ivories52.com">Geoff Sykes</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=mailto:Pianotech@Ptg.%20Org
href="mailto:Pianotech@Ptg. Org">Pianotech@Ptg. Org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, June 29, 2006
3:17 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> piano evaluation
checklist</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial><SPAN class=781000822-29062006>Greetings all
--</SPAN></FONT></DIV>
<DIV><FONT face=Arial><SPAN
class=781000822-29062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial><SPAN class=781000822-29062006>I have never done
a piano evaluation before but I have been called upon to do one. In
preparation I have been re-reading Larry Fine. So many things one
never really thinks about when simply tuning and maintaining the
beasts. Anyway, s</SPAN></FONT><FONT face=Arial><SPAN
class=781000822-29062006>everal months ago I remember, or perhaps
imagined, that someone here posted a rather detailed piano evaluation
checklist. I have already searched the archives and can't find it.
Does someone here have something like this they would be willing to
share, or should I just go ahead and reinvent it?
</SPAN></FONT></DIV>
<DIV><FONT face=Arial><SPAN
class=781000822-29062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial><SPAN class=781000822-29062006>-- Geoff
Sykes</SPAN></FONT></DIV>
<DIV><FONT face=Arial><SPAN class=781000822-29062006>-- Assoc. Los
Angeles</SPAN></FONT></DIV></BLOCKQUOTE></DIV></BLOCKQUOTE></ZZZBODY></ZZZHTML></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>