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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I am anxious to read some responses from
more experienced folks than I.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><strong><b><font size=5 color=navy face=Jester><span
style='font-size:18.0pt;font-family:Jester;color:navy;mso-no-proof:yes'>Brian
P. Doepke</span></font></b></strong><font color=navy face=Cornerstone><span
style='font-family:Cornerstone;color:navy;mso-no-proof:yes'> <o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;mso-no-proof:yes'>AAA
Piano <st1:PersonName w:st="on">Work</st1:PersonName>s, Inc.</span></font></b></strong><font
color=navy><span style='color:navy;mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;mso-no-proof:yes'>Piano
Tuning-Repair-Purchase Consults</span></font><font color=navy><span
style='color:navy;mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;mso-no-proof:yes'>260-432-2043</span></font><font
color=navy><span style='color:navy;mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;mso-no-proof:yes'>260-417-1298</span></font><font
color=navy><span style='color:navy;mso-no-proof:yes'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>richard.ucci@att.net<br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, July 01, 2006 5:14
PM<br>
<b><span style='font-weight:bold'>To:</span></b> pianotech@ptg.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> rebuilding
deadlines/angry client</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>List,<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Sept.15th,2005 I took delivery of a 1902 Schirmer upright from a woman
who wanted it rebuilt. I had given her an estimate of total cost of which she
paid half on the 15th and was to pay the balance when completed.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I had said that I would try and have the piano done by Christmas 05,
but as often happens, work schedual did not allow enough time to do that.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I spoke with her just prior to Christmas, and she said to take as much
time as I needed. In her defense, she never bugged me about the piano, and when
it would be done.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I finished it at the end of May , and spoke with her then to say
that the work was completed. She needed to have a friend and her husband
work out a time to pick it up, and was working a golf tournament on the weekend
of June 2-4. She also told me that she had spent the tax refund that was to go
towards the balance.That was the last time I heard from her.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I left her a message about two weeks ago asking when she was
comming to get the piano and pay the balance. No reply after two weeks. I
called again two days ago, and told her I had another job comming in next
week and needed the shop space, and would have to move her piano to a
storage unit which would cost $150mo. plus $175 to move. <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Bingo! She left a message today reading me the riot act , telling
me she just had a mastectomy, and the piano wasn't exactly the most
important thing on her mind. I'm deeply sympathetic about this serious health
crisis, but had no way of knowing that was the case. My messages to her were
polite, and professional and without the benifit of a crystal ball. It was
understood that payment was expected upon completion.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I had intended to use the money from this job to take my family on a
short summer vacation, and having already told my 9yr.old , felt under the gun.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Help!!!! I need some advice on how to procede. Is there a way to mend
this situation?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thanks,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Rick Ucci/Ucci Piano <o:p></o:p></span></font></p>
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