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<DIV><FONT size=2>Rick,</FONT></DIV>
<DIV><FONT size=2>This is why you're glad you got the deposit before beginning
work. I would write her a nice letter (registered), document all your phone
calls and letters as well as signed work orders, etc. Give it 30 days, during
which time I would not be surprised if she contacts you. If not, I would
probably hand it over to a collection agency. I've done this a couple times,
they usually get half, to me it's not worth the effort pursuing people that
won't pay, I hate that part of the job. Fortunately it's extremely rare. If she
won't pay you may be able to take possession of the piano, donate it to a cancer
research agency in her name, take the deduction on the full amount of the
bill as the value of the piano. If you're in the 30% tax bracket you might come
out close with the 50% deposit you already have. Could that really
work?</FONT></DIV>
<DIV><FONT size=2>Fenton</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=doepkeb@comcast.net href="mailto:doepkeb@comcast.net">Brian
Doepke</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">'Pianotech List'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, July 01, 2006 4:36
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: rebuilding deadlines/angry
client</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I am anxious to read
some responses from more experienced folks than
I.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face=Jester color=navy size=5><SPAN
style="FONT-SIZE: 18pt; COLOR: navy; FONT-FAMILY: Jester; mso-no-proof: yes">Brian
P. Doepke</SPAN></FONT></B></STRONG><FONT face=Cornerstone color=navy><SPAN
style="COLOR: navy; FONT-FAMILY: Cornerstone; mso-no-proof: yes"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><STRONG><B><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">AAA
Piano <st1:PersonName w:st="on">Work</st1:PersonName>s,
Inc.</SPAN></FONT></B></STRONG><FONT color=navy><SPAN
style="COLOR: navy; mso-no-proof: yes"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">Piano
Tuning-Repair-Purchase Consults</SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy; mso-no-proof: yes"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">260-432-2043</SPAN></FONT><FONT
color=navy><SPAN
style="COLOR: navy; mso-no-proof: yes"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">260-417-1298</SPAN></FONT><FONT
color=navy><SPAN
style="COLOR: navy; mso-no-proof: yes"><o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <A
href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</A>
[mailto:pianotech-bounces@ptg.org] <B><SPAN style="FONT-WEIGHT: bold">On
Behalf Of </SPAN></B><A
href="mailto:richard.ucci@att.net">richard.ucci@att.net</A><BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Saturday, July 01, 2006 5:14
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
pianotech@ptg.org<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B>
rebuilding deadlines/angry client</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">List,<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Sept.15th,2005 I took delivery of a 1902 Schirmer
upright from a woman who wanted it rebuilt. I had given her an estimate of
total cost of which she paid half on the 15th and was to pay the balance when
completed.<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">I had said that I would try and have the piano done by
Christmas 05, but as often happens, work schedual did not allow enough time to
do that.<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">I spoke with her just prior to Christmas, and she said
to take as much time as I needed. In her defense, she never bugged me about
the piano, and when it would be done.<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">I finished it at the end of May , and spoke with
her then to say that the work was completed. She needed to have a friend
and her husband work out a time to pick it up, and was working a golf
tournament on the weekend of June 2-4. She also told me that she had spent the
tax refund that was to go towards the balance.That was the last time I
heard from her.<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">I left her a message about two weeks ago asking
when she was comming to get the piano and pay the balance. No reply after two
weeks. I called again two days ago, and told her I had another job
comming in next week and needed the shop space, and would have to move her
piano to a storage unit which would cost $150mo. plus $175 to
move. <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Bingo! She left a message today reading me the
riot act , telling me she just had a mastectomy, and the
piano wasn't exactly the most important thing on her mind. I'm deeply
sympathetic about this serious health crisis, but had no way of knowing that
was the case. My messages to her were polite, and professional and without the
benifit of a crystal ball. It was understood that payment was expected upon
completion.<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">I had intended to use the money from this job to take
my family on a short summer vacation, and having already told my 9yr.old ,
felt under the gun.<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Help!!!! I need some advice on how to procede. Is
there a way to mend this situation?<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Thanks,<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Rick Ucci/Ucci
Piano <o:p></o:p></SPAN></FONT></P></DIV></DIV></BLOCKQUOTE><!-- END WEBMAIL STATIONERY --></BODY></HTML>