<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2912" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Tahoma size=2>    Hi Gang:</FONT></DIV> <DIV><FONT face=Tahoma size=2>    David, you had the best take on the situation, making it as easy a pill to swallow for the owner as possible.  To just walk away and say, "Call someone else" without a careful explanation is unproductive.  This can be a real trauma for some folks especially non-musical ones.  Thinking back to a former life as an auto mechanic, in this case I might say its like putting a new paint job on a car that doesn't run.  Then go on to explain that there are more serious problems to be corrected before tuning.</FONT></DIV> <DIV><FONT face=Tahoma size=2>    Mike Kurta</FONT></DIV></BODY></HTML>