<HEAD>
<META content="MSHTML 6.00.2900.2963" name=GENERATOR></HEAD>
<BODY>
<DIV>If you were not consulted about the purchase, it is not your responsibility that the customer made a mistake.</DIV>
<DIV>But maybe you can help:</DIV>
<DIV>Poke around in back while she plays the notes that buzz. If you can make it stop buzzing, that's your clue. Many kinds and qualities of repairs are possible. </DIV>
<DIV>Much will depend on your ability to establish and sustain sane communication with the customer.</DIV>
<DIV>Ed Sutton<BR><BR><BR></DIV>
<BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 0px; BORDER-LEFT: #0000ff 2px solid">-----Original Message----- <BR>From: Michelle Smith <MICHELLE@CDAUSTIN.COM><BR>Sent: Aug 15, 2006 3:58 PM <BR>To: 'Pianotech List' <PIANOTECH@PTG.ORG><BR>Subject: My first bit of bad news <BR><BR><ZZZHTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:o="urn:schemas-microsoft-com:office:office"><ZZZHEAD><ZZZMETA content="text/html; charset=us-ascii" http-equiv="Content-Type"><ZZZMETA content="Microsoft Word 11 (filtered medium)" name="Generator"><?xml:namespace prefix = o /><o:SmartTagType name="State" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType><o:SmartTagType name="City" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType><o:SmartTagType name="place" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType><ZZZ!--[IF !mso]>
<STYLE>
st1\:*{behavior:url(#default#ieooui) }
</STYLE>
<ZZZ![ENDIF]-->
<STYLE>
<ZZZ!--
/* Font Definitions */
@font-face
        {font-family:"Tempus Sans ITC";
        panose-1:4 2 4 4 3 13 7 2 2 2;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Times New Roman";}
a:ZZZlink, span.MsoHyperlink
        {color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {color:purple;
        text-decoration:underline;}
p.MsoAutoSig, li.MsoAutoSig, div.MsoAutoSig
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Times New Roman";}
span.EmailStyle17
        {mso-style-type:personal-compose;
        font-family:Arial;
        color:windowtext;}
@page Section1
        {size:8.5in 11.0in;
        margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
        {page:Section1;}
-->
</STYLE>
</ZZZHEAD><ZZZBODY lang=EN-US vlink="purple" link="blue">
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi all. I’ll vent on you because my husband just doesn’t “get it”. Today was my first experience with telling a customer that her very pretty 100 year old Ludwig upright has major cracks in the soundboard and needs serious help. (It’s buzzing in the F4 area). She spent too much money on the piano, can’t afford an overhaul, and just stared at me like I’m supposed to perform miracles. <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Any sympathy or miracle suggestions are welcomed.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Tempus Sans ITC" color=blue size=3><SPAN style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: 'Tempus Sans ITC'">Michelle Smith<o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Tempus Sans ITC" color=blue size=3><SPAN style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: 'Tempus Sans ITC'">Smith Piano Service<o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><?xml:namespace prefix = st1 /><st1:place w:st="on"><st1:City w:st="on"><FONT face="Tempus Sans ITC" color=blue size=3><SPAN style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: 'Tempus Sans ITC'">Bastrop</SPAN></FONT></st1:City><FONT face="Tempus Sans ITC" color=blue><SPAN style="COLOR: blue; FONT-FAMILY: 'Tempus Sans ITC'">, <st1:State w:st="on">Texas</st1:State></SPAN></FONT></st1:place><FONT face="Tempus Sans ITC" color=blue><SPAN style="COLOR: blue; FONT-FAMILY: 'Tempus Sans ITC'"><o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Tempus Sans ITC" color=blue size=3><SPAN style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: 'Tempus Sans ITC'">(512) 466-0238<o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Tempus Sans ITC" color=blue size=3><SPAN style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: 'Tempus Sans ITC'">michelle@cdaustin.com<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV></ZZZBODY></ZZZHTML></BLOCKQUOTE></BODY>