<HTML style="FONT-SIZE: x-small; FONT-FAMILY: MS Sans Serif" xmlns="http://www.w3.org/TR/REC-html40" xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word"><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content=Word.Document name=ProgId> <META content="MSHTML 6.00.2900.2963" name=GENERATOR> <META content="Microsoft Word 9" name=Originator><LINK href="cid:filelist.xml@01C6C317.A130EC80" rel=File-List> <STYLE>  </STYLE> </HEAD> <BODY lang=EN-US style="BORDER-TOP-STYLE: none; BORDER-RIGHT-STYLE: none; BORDER-LEFT-STYLE: none; BORDER-BOTTOM-STYLE: none; tab-interval: .5in">Man, I don't know where you guys get your customers?   Maybe California IS laid back?...but my customers are not sitting in the other room watching a clock...they're going about their business as I go about mine...they answer the phone from time to time also...<BR><BR>David Ilvedson, RPT<BR>Pacifica, CA 94044<BR><BR><BR> <DIV style="PADDING-RIGHT: 5px; PADDING-LEFT: 5px; PADDING-BOTTOM: 5px; BORDER-LEFT: #000000 3px solid; PADDING-TOP: 5px"> <HR> Original message<BR>From: pmc033@earthlink.net<BR>To: "dnereson@4dv.net, "Pianotech List" <PIANOTECH@PTG.ORG><BR>Received: 8/18/2006 10:26:10 PM<BR>Subject: RE: answer cell phone in customer's homes?<BR><BR> <DIV> <DIV align=left>Hi, David:</DIV> <DIV>    I once attended a business class years ago.  It was agreed by all that carrying a cell phone into a customer's home was a no-no.  </DIV> <DIV>    I had a problem once when I answered a call during a tuning.  It was an important call, for me, and I needed to get the call.  I apologized profusely afterward, as the customer was irate about it.  But I never heard from her again.  </DIV> <DIV>    I'd say that if your potential customer calls, and you don't answer until later, so be it.  Better to keep the customer you have (by leaving the phone in the car) than answer the phone.  If it's a repeat customer calling, they'll leave a message.  If they aren't, they're probably price shopping.  Don't worry about it.  Just let it ring...</DIV> <DIV>    JMHO.</DIV> <DIV>    Paul McCloud</DIV> <DIV>    San Diego</DIV> <DIV> </DIV> <DIV></DIV></DIV> <DIV> </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid"> <DIV style="FONT: 10pt Arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=dnereson@4dv.net href="mailto:dnereson@4dv.net">David Nereson</A> </DIV> <DIV style="FONT: 10pt arial"><B>To: </B><A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">List Pianotech</A></DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> 08/18/2006 10:09:38 PM </DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> answer cell phone in customer's homes?</DIV> <DIV><BR></DIV><FONT size=2> <DIV class=Section1> <P class=MsoNormal><SPAN class=EmailStyle16><FONT face=Arial color=black size=2><SPAN style="FONT-SIZE: 10pt; mso-bidi-font-size: 12.0pt">Do you guys and gals answer your cell phone in customer’s homes?<SPAN style="mso-spacerun: yes">  </SPAN>I just couldn’t bring myself to do it.<SPAN style="mso-spacerun: yes">  </SPAN>They might come running into the room to see if I’m calling them to the piano to point something out, only to discover I’m conversing on their nickel (at least, that’s how they might see it if I’m charging by the hour).<SPAN style="mso-spacerun: yes">  </SPAN>But if you don’t answer before the 3rd ring these days, instead of leaving a message, people just call another tuner.<SPAN style="mso-spacerun: yes">  </SPAN>How can you concentrate on a tuning if you’re answering the phone and making appointments in other people’s homes?<o:p></o:p></SPAN></FONT></SPAN></P> <P class=MsoNormal><SPAN class=EmailStyle16><FONT face=Arial color=black size=2><SPAN style="FONT-SIZE: 10pt; mso-bidi-font-size: 12.0pt"><SPAN style="mso-tab-count: 1">            </SPAN>--David Nereson, RPT<SPAN style="mso-spacerun: yes">   </SPAN><o:p></o:p></SPAN></FONT></SPAN></P></DIV></FONT></BLOCKQUOTE></DIV></BODY></HTML>