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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>Was the customer there to ask before you started the repair?
That would eliminate the difficulty in deciding who is responsible for the cost.
If it wasn’t something that the customer complained about, I think you
just had a good learning experience. ;-)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>Generally, if <span class=GramE>I’m having</span> to
repair something that I’ve never done before, I will not charge my full
rate because I’m learning. I do get paid, and well enough, but don’t
feel like I should charge my full rate because it’s ‘on the job’
learning.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>JF<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]
<b><span style='font-weight:bold'>On Behalf Of </span></b>David Nereson<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, August 18, 2006
11:59 PM<br>
<b><span style='font-weight:bold'>To:</span></b> List Pianotech<br>
<b><span style='font-weight:bold'>Subject:</span></b> $65 to adjust one damper?</span></font><font
color=black face="Times New Roman"><span style='font-family:"Times New Roman";
color:windowtext'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face=Arial><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-indent:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt'><span style='mso-spacerun:yes'> </span></span></font></span><span
class=EmailStyle16><font color=black face=Arial><span style='mso-ansi-font-size:
12.0pt'>I’m sure something similar has happened to everyone on the
list.<span style='mso-spacerun:yes'> </span>I noticed one damper had a
long after-ring, so tried to bend it up, down, sideways, etc., to make it
contact the strings better.<span style='mso-spacerun:yes'> </span>No
dice.<span style='mso-spacerun:yes'> </span>Had to pull the action.<span
style='mso-spacerun:yes'> </span>This is one of the dampers right against
a plate strut, with the long right-angle bend before the damper wire goes down
the guide hole.<span style='mso-spacerun:yes'> </span>Anyhow, pulled the
damper, made what I thought was the necessary bend, and of course the damper
head comes loose from the wire, even though I was holding it tightly in place
with parallel pliers.<span style='mso-spacerun:yes'> </span>Had to plug
the hole with a toothpick splinter and tap the wire back into the hole with a
small punch, then add a drop of CA glue.<span style='mso-spacerun:yes'>
</span>Then put the damper back in the underlever, regulated, re-installed the
action and tried it.<span style='mso-spacerun:yes'> </span>Nope.<span
style='mso-spacerun:yes'> </span>Still rings.<span
style='mso-spacerun:yes'> </span>By now probably 15 or 20 minutes have
elapsed.<span style='mso-spacerun:yes'> </span>Yes I have the tool that
enables bending it side to side with the damper in place.<span
style='mso-spacerun:yes'> </span>No dice.<span
style='mso-spacerun:yes'> </span>Still rings.<span
style='mso-spacerun:yes'> </span>Pull the action and damper again, try
squeezing the felt to make it settle down farther into the strings, reinstall
damper, reinstall action, try again.<span style='mso-spacerun:yes'>
</span>Nope, still rings.<span style='mso-spacerun:yes'> </span>By now
about a half hour has elapsed.<span style='mso-spacerun:yes'> </span>Pull
action and damper again, try fluffing up the felt with a voicing tool on the
one string that still rings.<span style='mso-spacerun:yes'>
</span>Reinstall everything and try again.<span style='mso-spacerun:yes'>
</span>Better, but now the 7<sup>th</sup> partial is too strong.<span
style='mso-spacerun:yes'> </span>Try bending forward and back to kill the
partial.<span style='mso-spacerun:yes'> </span>No dice.<span
style='mso-spacerun:yes'> </span>This goes on and on for another half hour
before I finally get the damper to satisfactorily dampen that note.<span
style='mso-spacerun:yes'> </span>Do I now charge $65 just for adjusting
one damper?<span style='mso-spacerun:yes'> </span>How do I explain this
to the customer?<span style='mso-spacerun:yes'> </span>Certainly if I had
let it ring, I would have gotten a call-back about it.<o:p></o:p></span></font></span></p>
<p class=MsoNormal style='text-indent:.5in'><span class=EmailStyle16><font
size=3 color=black face=Arial><span style='font-size:12.0pt;mso-ansi-font-size:
12.0pt'><span style='mso-tab-count:1'> </span>--David
Nereson, RPT<span style='mso-spacerun:yes'> </span></span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></font></span></p>
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