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<DIV><FONT face="Bookman Old Style" color=#000000 FAMILY="SANSSERIF">Hi Jim and
list,</FONT></DIV>
<DIV><FONT face="Bookman Old Style" color=#000000
FAMILY="SANSSERIF"></FONT> </DIV>
<DIV><FONT face="Bookman Old Style" color=#000000 FAMILY="SANSSERIF">I agree
that cell phone use is often inappropriate and unneccessary. There are no
shortage of those buffoons who are "drivin' of the road and bumpin' into
doors." However, as you say, Jim, people are impatient, like it or
not. If I decided I didn't want any customer who couldn't wait an hour for
a return call, I'd be telling 90% of my clients to go away.</FONT></DIV>
<DIV><FONT face="Bookman Old Style" color=#000000
FAMILY="SANSSERIF"></FONT> </DIV>
<DIV><FONT face="Bookman Old Style" color=#000000 FAMILY="SANSSERIF">I don't
like it any more than the rest, but cell phones are very important in building a
business like ours, and, I do want those clients. Circumstances vary, and
for an established business, it may be less important.</FONT></DIV>
<DIV><FONT face="Bookman Old Style"></FONT> </DIV>
<DIV><FONT face="Bookman Old Style">However, in the case of the "emergency"
problem, if you answer your phone and tell the client you'll be there in an
hour, what you've done is give them assurance and peace of mind that you are
attentive to their needs. If they have to wait an hour to even hear from
you for an "emergency" they may call someone else.</FONT></DIV>
<DIV><FONT face="Bookman Old Style"></FONT> </DIV>
<DIV><FONT face="Bookman Old Style">On the other end, I typically call a client
if I'm so much as 15 minutes late or early. Courtesy, and they appreciate
it, even though it's usually not a terrible inconvenience.</FONT></DIV>
<DIV><FONT face="Bookman Old Style"></FONT> </DIV>
<DIV><FONT face="Bookman Old Style">Regads,</FONT></DIV>
<DIV><FONT face="Bookman Old Style">William R. Monroe</FONT></DIV>
<DIV><FONT face="Bookman Old Style"></FONT> </DIV>
<DIV><FONT face="Bookman Old Style" size=2></FONT><FONT
face=arial,helvetica><FONT face=Geneva color=#000000 size=2
FAMILY="SANSSERIF"> </DIV>
<DIV><FONT face="Bookman Old Style">............</FONT>We have little enough
civility, consideration, plain good manners, in the world and not using the
danged cell phone in inappropiate circumstances is adding just a tad where it is
woefully lacking.<BR><BR> No matter the venues you might work for/with
there is never a reason to intterupt your work/tuning in progress that can't
wait until you are finished tuning the piano you are working on. For
instance lets assume that you are half-way through tuning a piano and you get a
call from some important customer with an emergency situation.....are you going
to stop the current tuning, close up you tools and scoot over to the venue and
take care of the percieved emergency?<BR><BR>Leaving a piano half tuned is
unacceptable, I think you would agree, and if we wouldn't leave a piano half
tuned then just what was accomplished by interrupting your work to answer the
danged phone? If we have customer, real or potential, who can't wait an hour for
a return call then we 'probably' don't want those customers on our list
anyway.......impatience<BR>is rampant in our society and we don't need to build
our client base full of those who are...........<BR><BR>But that is just my
opinion...other milages 'will' vary.<BR>Jim Bryant (FL)</FONT><FONT face=Geneva
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