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<DIV><STRONG><FONT face=Arial>I have an 800 number, and my cell phone number on
my business card.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>If it is not important, then obviously, the
customer uses the free, to them number.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>I therefore, do, answer my phone in a customer's
home. To me that is 'service', the fact that my customers, can contact me when
they 'need' to.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>It will normally, be the university, with a broken
string type thing, or a church or theatre with something they need an answer to
right then, or even my Wife with a problem.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>I always excuse myself, and have never had a
customer appear annoyed.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>As to the bit about the customer being annoyed,
about the time, I find that a bit ridiculous. Who charges by the minute?
Most time charged, probably isn't charged in anything less than 5 minute
increments. Most calls are much less than that, and if it is going to last any
length of time, you say you will call them back. They then at least know, you
have it in hand.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>Another thing, when I get home most businesses are
closed, and you wouldn't be able to get to them till the next day, which might
be too late, and they have gone on to someone else.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>So yes I do answer my phone in a customers
home.</FONT></STRONG></DIV>
<DIV>John M. Ross<BR>Windsor, Nova Scotia, Canada.<BR><A
href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=ilvey@sbcglobal.net href="mailto:ilvey@sbcglobal.net">David
Ilvedson</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, August 20, 2006 1:27
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: answer cell phone in
customer's homes?</DIV>
<DIV><BR></DIV>My cell phone # is on the answering machine if they need to
reach me immediately and it's on my business card...<BR><BR>David
Ilvedson, RPT<BR>Pacifica, CA 94044<BR><BR><BR>
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style="PADDING-RIGHT: 5px; PADDING-LEFT: 5px; PADDING-BOTTOM: 5px; BORDER-LEFT: #000000 3px solid; PADDING-TOP: 5px">
<HR>
Original message<BR>From: Farrell <MFARREL2@TAMPABAY.RR.COM><BR>To: "Pianotech
List" <PIANOTECH@PTG.ORG><BR>Received: 8/19/2006 5:09:04 AM<BR>Subject: Re:
answer cell phone in customer's homes?<BR><BR>
<DIV align=left><FONT face=Arial size=2>I carry my cell phone with me at all
times when outside of my home/shop. But I don't give my cell number out to
anyone except family and maybe a few very select individuals. I simply choose
not to deal with customer calls when I'm out on an appointment.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Terry Farrell</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV><SPAN class=EmailStyle16><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; mso-bidi-font-size: 12.0pt">Do you guys and gals
answer your cell phone in customer’s homes?<SPAN
style="mso-spacerun: yes"> </SPAN>I just couldn’t bring myself to do
it.<SPAN style="mso-spacerun: yes"> </SPAN>They might come running
into the room to see if I’m calling them to the piano to point something
out, only to discover I’m conversing on their nickel (at least, that’s how
they might see it if I’m charging by the hour).<SPAN
style="mso-spacerun: yes"> </SPAN>But if you don’t answer before the
3rd ring these days, instead of leaving a message, people just call another
tuner.<SPAN style="mso-spacerun: yes"> </SPAN>How can you concentrate
on a tuning if you’re answering the phone and making appointments in other
people’s homes?<o:p></o:p></SPAN></FONT></SPAN></DIV>
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size=2><SPAN style="FONT-SIZE: 10pt; mso-bidi-font-size: 12.0pt"><SPAN
style="mso-tab-count: 1">
</SPAN>--David Nereson, RPT<SPAN style="mso-spacerun: yes">
</SPAN><o:p></o:p></SPAN></FONT></SPAN></P></DIV></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></HTML>