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<div>It usually depends on the situation. If I'm doing a warranty tuning--a less frequent occurrence these days--I have no problem taking the phone into the house, but I usually leave it off.</div>
<div> </div>
<div>If there's some kind of pending family emergency, I keep my phone on in the customer's house and answer if it's an important call.</div>
<div> </div>
<div>I normally leave the phone in the car and check messages between appointments.</div>
<div> </div>
<div>If for some reason I do need to use the phone during an appointment, I always make up the time at the other end...at which point I sometimes need to call my next customer with my cell to inform them I'm going to be late.</div>
<div> </div>
<div>Since my cell phone IS my business phone, that's the number customers get. Most people leave a message. Those that can't wait are probably price shopping, as previously mentioned. </div>
<div> </div>
<div style="CLEAR: both">Dave Stahl<br>
<br>
<br>
<br>
<br>
Dave Stahl Piano Service<br>
650-224-3560<br>
dstahlpiano@sbcglobal.net<br>
http://dstahlpiano.net/<br>
<br>
<br>
</div>
<div> </div>
<br>
-----Original Message-----<br>
From: jim@pianoguy.com<br>
To: pmc033@earthlink.net; pianotech@ptg.org<br>
Sent: Sat, 19 Aug 2006 4:23 AM<br>
Subject: Re: answer cell phone in customer's homes?<br>
<br>
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<div>Hi</div>
<div>On the other hand, cell use is a fact of life, and availability is, as was pointed out, equal to money . . I always have mine with me, and though someetimes choose not to answer, if I am in a conversation with a customer, have never found that my having a cell bothers my customers.</div>
<div>Actually, it works to my benefit, in that my customer has obviously made the right choice, cause I am 'in demand' !!</div>
<div>After all, we have a portable business, and not one with an office and a secretary . . .</div>
<div>Hello hello . . . . </div>
<div> </div>
<div>Jim Kinnear</div>
<div>Canada !</div>
<BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<div style="FONT: 10pt arial">----- Original Message ----- </div>
<div style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=pmc033@earthlink.net href="javascript:parent.ComposeTo('pmc033@earthlink.net');">pmc033@earthlink.net</A> </div>
<div style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="javascript:parent.ComposeTo('dnereson@4dv.net, Pianotech List');">dnereson@4dv.net, Pianotech List</A> </div>
<div style="FONT: 10pt arial"><B>Sent:</B> Saturday, August 19, 2006 1:26 AM</div>
<div style="FONT: 10pt arial"><B>Subject:</B> RE: answer cell phone in customer's homes?</div>
<div><br>
</div>
<div>
<div>Hi, David:</div>
<div> I once attended a business class years ago. It was agreed by all that carrying a cell phone into a customer's home was a no-no. </div>
<div> I had a problem once when I answered a call during a tuning. It was an important call, for me, and I needed to get the call. I apologized profusely afterward, as the customer was irate about it. But I never heard from her again. </div>
<div> I'd say that if your potential customer calls, and you don't answer until later, so be it. Better to keep the customer you have (by leaving the phone in the car) than answer the phone. If it's a repeat customer calling, they'll leave a message. If they aren't, they're probably price shopping. Don't worry about it. Just let it ring...</div>
<div> JMHO.</div>
<div> Paul McCloud</div>
<div> San Diego</div>
<div> </div>
<div></div>
</div>
<div> </div>
<BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid">
<div style="FONT: 10pt Arial">----- Original Message ----- </div>
<div style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=dnereson@4dv.net href="javascript:parent.ComposeTo('dnereson@4dv.net');">David Nereson</A> </div>
<div style="FONT: 10pt arial"><B>To: </B><A title=pianotech@ptg.org href="javascript:parent.ComposeTo('pianotech@ptg.org');">List Pianotech</A></div>
<div style="FONT: 10pt arial"><B>Sent:</B> 08/18/2006 10:09:38 PM </div>
<div style="FONT: 10pt arial"><B>Subject:</B> answer cell phone in customer's homes?</div>
<div><br>
</div>
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<div class=MsoNormal><SPAN class=EmailStyle16><FONT face=Arial color=black size=2><SPAN style="FONT-SIZE: 10pt; mso-bidi-font-size: 12.0pt">Do you guys and gals answer your cell phone in customer’s homes?<SPAN style="mso-spacerun: yes"> </SPAN>I just couldn’t bring myself to do it.<SPAN style="mso-spacerun: yes"> </SPAN>They might come running into the room to see if I’m calling them to the piano to point something out, only to discover I’m conversing on their nickel (at least, that’s how they might see it if I’m charging by the hour).<SPAN style="mso-spacerun: yes"> </SPAN>But if you don’t answer before the 3rd ring these days, instead of leaving a message, people just call another tuner.<SPAN style="mso-spacerun: yes"> </SPAN>How can you concentrate on a tuning if you’re answering the phone and making appointments in other people’s homes?</SPAN></FONT></SPAN></div>
<div class=MsoNormal><SPAN class=EmailStyle16><FONT face=Arial color=black size=2><SPAN style="FONT-SIZE: 10pt; mso-bidi-font-size: 12.0pt"><SPAN style="mso-tab-count: 1"> </SPAN>--David Nereson, RPT<SPAN style="mso-spacerun: yes"> </SPAN></SPAN></FONT></SPAN></div>
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