<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2963" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY style="WORD-WRAP: break-word; khtml-nbsp-mode: space; khtml-line-break: after-white-space" bgColor=#ffffff> <DIV><FONT face=Arial size=2>Bill, before everyone else says this, I will say it:  "WHERE ARE YOU? "  I can be there in 24 hours to service your piano.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Seriously, given my recent experience, are a 99.99 %-tile nice customer.  Thanks for the reply.  You aren't kidding, right?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Dave Smith SW FL</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial"> <BLOCKQUOTE type="cite"><SPAN class=Apple-style-span style="WORD-SPACING: 0px; FONT: 24px Arial; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER-COLLAPSE: separate; border-spacing: 0px 0px; khtml-text-decorations-in-effect: none; apple-text-size-adjust: auto; orphans: 2; widows: 2"></SPAN></BLOCKQUOTE>Dave, as a client, when my tuner arrives, I:<BR></DIV> <DIV>  1) Ensure that TV, dishwasher, stereo, vaccuums, are off.</DIV> <DIV>  2) Turn off the air conditioner</DIV> <DIV>  3) Have previously arranged the appointment so that tuner is not there the same day that mower for my lawn or my neighbors is due.</DIV> <DIV>  4) Pets confined to separate room on another floor for the duration.</DIV> <DIV>  5) All "junk" (scores, lamps, etc.) removed from piano beforehand</DIV> <DIV>  6) Printed list of any known problems present on the piano</DIV> <DIV>  7) Coffee available (but that led to a disaster with previous tuner, who spilled the whole cup on the white carpet).  At least it wasn't</DIV> <DIV>      on/in the piano, and the carpet cleaner got it all out.</DIV> <DIV>Twill be interesting to see if someone comes up with your requested whimsical handout!</DIV> <DIV>Bill</DIV> <DIV>  </DIV></BLOCKQUOTE></BODY></HTML>