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<DIV><FONT color=#ff0000>sounds good! I am getting them out to look at a
new piano soon. But I have told them in the mean time I would see what i
could do with the one they have. The one thing I have learned about word
of mouth is, if you make someone happy they might tell one person, but if you
make someone mad they will tell everyone they know.</FONT></DIV>
<DIV>Shawn Brock<BR>Cincinnati Sound Lab<BR>130 East Sixth Street<BR>Cincinnati
Oh.<BR>45202<BR>Phone: 513-349-8541<BR>Web Site:<BR><A
href="http://www.cincysoundlab.com">www.cincysoundlab.com</A></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=jrpiano@win.eastlink.ca href="mailto:jrpiano@win.eastlink.ca">John
Ross</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, September 14, 2006 1:52
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: BAD, BADD, PIANO</DIV>
<DIV><BR></DIV>
<DIV><STRONG><FONT size=3>Hi Shawn,</FONT></STRONG></DIV>
<DIV><STRONG><FONT size=3>Your problem was that you tried to tune it, knowing
the pins were loose. </FONT></STRONG></DIV>
<DIV><STRONG><FONT size=3>Word of mouth is the best advertising, but it is a
two edged sword, it can work against you as well. Bad publicity can hurt
you.</FONT></STRONG></DIV>
<DIV><STRONG><FONT size=3>I would suggest that you either give him his money
back, and chalk it up to experience, or agree to tune it again, but only after
you treat the pinblock with C/A. You can charge enough for the C/A
application, to partially pay for the additional tuning.</FONT></STRONG></DIV>
<DIV><STRONG><FONT size=3>Next time, if you think the tuning is bad, don't
charge.</FONT></STRONG></DIV>
<DIV>John M. Ross<BR>Windsor, Nova Scotia, Canada<BR><A
href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=shawnbrock@fuse.net href="mailto:shawnbrock@fuse.net">Shawn
Brock</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, September 14, 2006 2:22
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> BAD, BADD, PIANO</DIV>
<DIV><BR></DIV>
<DIV>Good people,</DIV>
<DIV>I'm hopeing someone can giv my novice behind some advice.
Yesterday I went to service a piano for a new customer. I was told it
was an old Upright from the STAR PIANO COMPANY. Whin I arrived (got
the Library of Congress off the top of the damn thing) opened her up to hav
a look, or in my case a feel. The first thing I saw was the hammer
felt was split on probably half of the hammers. On some it had
separated from the molding. I madee decision the piano could not be
properly voiced. The next thing was the strings. They were
corroded with rust. So I was afraid to bring the piano up to
pitch. The last thing was the tuning pins, they were so loose I could
not believe it. I made statements to the man of the house about all of
these problems. He told me "do the best you can with it" So, I
tuned. Was the tuning good? No way! But it was better than
what they had. I tuned the temperament three times. It seemed
the piano was just going flat each time. After about 2 hours I stood
up and said, this is all I can do with it. You might want to think
about a new piano. Yes yes we are he tells me. We know this one
is about gone. I tell the old boy, theirs no about to it. It
is! I collected my money, and out the door I went. I left my
card with them, and stated to giv me a call if they needed anyone to help
them find a new piano, or someone to look at a piano for them. After
getting home some 8 hours later I got a call from the man of the
house. He told me that now the piano sounded worse than it did before
it was tuned. What do you all think of that? Should I go back
and try it again free of charge? Should I forget about it? I
should have never taken the job in the first place right? Well I have
a driver to pay, I came 25 miles out of my way, I have told them i just dont
know how this will work out. The piano has a lot of problems. So
I did the job... And now... </DIV>
<DIV>Shawn Brock<BR>Cincinnati Sound Lab<BR>130 East Sixth
Street<BR>Cincinnati Oh.<BR>45202<BR>Phone: 513-349-8541<BR>Web Site:<BR><A
href="http://www.cincysoundlab.com">www.cincysoundlab.com</A></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>