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<DIV><STRONG><FONT size=3>Hi Shawn,</FONT></STRONG></DIV>
<DIV><STRONG><FONT size=3>Your problem was that you tried to tune it, knowing
the pins were loose. </FONT></STRONG></DIV>
<DIV><STRONG><FONT size=3>Word of mouth is the best advertising, but it is a two
edged sword, it can work against you as well. Bad publicity can hurt
you.</FONT></STRONG></DIV>
<DIV><STRONG><FONT size=3>I would suggest that you either give him his money
back, and chalk it up to experience, or agree to tune it again, but only after
you treat the pinblock with C/A. You can charge enough for the C/A application,
to partially pay for the additional tuning.</FONT></STRONG></DIV>
<DIV><STRONG><FONT size=3>Next time, if you think the tuning is bad, don't
charge.</FONT></STRONG></DIV>
<DIV>John M. Ross<BR>Windsor, Nova Scotia, Canada<BR><A
href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=shawnbrock@fuse.net href="mailto:shawnbrock@fuse.net">Shawn Brock</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, September 14, 2006 2:22
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> BAD, BADD, PIANO</DIV>
<DIV><BR></DIV>
<DIV>Good people,</DIV>
<DIV>I'm hopeing someone can giv my novice behind some advice. Yesterday
I went to service a piano for a new customer. I was told it was an old
Upright from the STAR PIANO COMPANY. Whin I arrived (got the Library of
Congress off the top of the damn thing) opened her up to hav a look, or in my
case a feel. The first thing I saw was the hammer felt was split on
probably half of the hammers. On some it had separated from the
molding. I madee decision the piano could not be properly voiced.
The next thing was the strings. They were corroded with rust. So I
was afraid to bring the piano up to pitch. The last thing was the tuning
pins, they were so loose I could not believe it. I made statements to
the man of the house about all of these problems. He told me "do the
best you can with it" So, I tuned. Was the tuning good? No
way! But it was better than what they had. I tuned the temperament
three times. It seemed the piano was just going flat each time.
After about 2 hours I stood up and said, this is all I can do with it.
You might want to think about a new piano. Yes yes we are he tells
me. We know this one is about gone. I tell the old boy, theirs no
about to it. It is! I collected my money, and out the door I
went. I left my card with them, and stated to giv me a call if they
needed anyone to help them find a new piano, or someone to look at a piano for
them. After getting home some 8 hours later I got a call from the man of
the house. He told me that now the piano sounded worse than it did
before it was tuned. What do you all think of that? Should I go
back and try it again free of charge? Should I forget about it? I
should have never taken the job in the first place right? Well I have a
driver to pay, I came 25 miles out of my way, I have told them i just dont
know how this will work out. The piano has a lot of problems. So I
did the job... And now... </DIV>
<DIV>Shawn Brock<BR>Cincinnati Sound Lab<BR>130 East Sixth
Street<BR>Cincinnati Oh.<BR>45202<BR>Phone: 513-349-8541<BR>Web Site:<BR><A
href="http://www.cincysoundlab.com">www.cincysoundlab.com</A></DIV></BLOCKQUOTE></BODY></HTML>