<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2900.2963" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV> <DIV>In a message dated 9/14/2006 4:10:57 P.M. Eastern Standard Time, mkurta@adelphia.net writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 0px; MARGIN-LEFT: 0px"><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=2>offering to tune the next piano they purchase at 1/2 or no charge <BR>would pacify this customer.  It may not be a perfect solution, but might be <BR>a less bitter pill for you and the owner.<BR>    Mike Kurta </FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV>And if he actually buys the piano, it will be about 25 years before he needs it tuned again.  This kind of customer does not truly appreciate the art - he looks at us as servicepeople who he will get the most out of for the least loyalty.  </DIV> <DIV> </DIV> <DIV>Have seen this type for over 25 years.</DIV> <DIV> </DIV> <DIV>But I'll bet he keeps his prize possessions new and in repair.  Car? Television? Computer? and on and on.  </DIV> <DIV> </DIV> <DIV>Bob Bergantino</DIV> <DIV> </DIV> <DIV> </DIV></FONT></BODY></HTML>