<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2180" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 bgColor=#ffffff leftMargin=7 topMargin=7 rightMargin=7> <DIV><FONT color=#ff0000>this is a fact!  the guy had the best of home and cars.  one of the ones who has a big screen plasma tv.  just think  about it, a piano like this in the same room with a plasma tv!</FONT></DIV> <DIV>Shawn Brock<BR>Cincinnati Sound Lab<BR>130 East Sixth Street<BR>Cincinnati Oh.<BR>45202<BR>Phone: 513-349-8541<BR>Web Site:<BR><A href="http://www.cincysoundlab.com">www.cincysoundlab.com</A></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #ff0000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=RptBob1@aol.com href="mailto:RptBob1@aol.com">RptBob1@aol.com</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, September 14, 2006 6:19 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: BAD, BADD, PIANO</DIV> <DIV><BR></DIV><FONT id=role_document face=Arial color=#000000 size=2> <DIV> <DIV>In a message dated 9/14/2006 4:10:57 P.M. Eastern Standard Time, <A href="mailto:mkurta@adelphia.net">mkurta@adelphia.net</A> writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 0px; MARGIN-LEFT: 0px"><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=2>offering to tune the next piano they purchase at 1/2 or no charge <BR>would pacify this customer.  It may not be a perfect solution, but might be <BR>a less bitter pill for you and the owner.<BR>    Mike Kurta </FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV>And if he actually buys the piano, it will be about 25 years before he needs it tuned again.  This kind of customer does not truly appreciate the art - he looks at us as servicepeople who he will get the most out of for the least loyalty.  </DIV> <DIV> </DIV> <DIV>Have seen this type for over 25 years.</DIV> <DIV> </DIV> <DIV>But I'll bet he keeps his prize possessions new and in repair.  Car? Television? Computer? and on and on.  </DIV> <DIV> </DIV> <DIV>Bob Bergantino</DIV> <DIV> </DIV> <DIV> </DIV></BLOCKQUOTE></FONT></BODY></HTML>