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<DIV><FONT face=Arial size=2>Avery,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Ditto. I worked for a couple of years for a very
well known and large east coast piano retail chain and saw them have to "eat"
several brand new grands of various makes simply because there was a gross tech
problem up front with the piano. In one or two cases, that retail company
stopped carrying certain brands because of that very thing. A piano IS or IS NOT
of an acceptable level of quality and consistency coming out of the factory. If
not, then it is the manufacturer's problem. This particular problem sounds like
a very severe one. Work-arounds at this level of issue and at this stage of the
piano's life are just not a smart way to proceed. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>IMTCWOHM (In my two cents' worth of humble
opinion)</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Robin Blankenship</FONT></DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=avery1@houston.rr.com href="mailto:avery1@houston.rr.com">Avery</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, September 21, 2006 1:15
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: this property is
condemned...what would you have done?</DIV>
<DIV><BR></DIV>William, <BR><BR>As far as I'm concerned, that isn't the point!
The point is that a 3 month old piano has loose tuning pins. Whatever the
reason! And in that case, the manufacturer should replace it! I'm personally
not going to "cover anyones ass" here! It's their fault and they should have
to deal with it/accept the loss/whatever! Just my opinion! <BR><BR>Avery
<BR><BR>At 10:16 AM 9/21/2006, you wrote:<BR>
<BLOCKQUOTE class=cite cite="" type="cite"><FONT face="Arial, Helvetica"
color=#000080 size=2>Having worked in that position, any piano you can save
will save you a store contract and a supplier pat on the back. No one
makes money if the piano has to go back.
<BR> <BR>William<BR> <BR> <BR> <BR> <BR>PIANO
BOUTIQUE<BR>William Benjamin<BR>Piano Tuner Extraordinaire<BR><A
href="http://www.pianoboutique.biz">www.pianoboutique.biz</A><BR>The tuner
alone,<BR>preserves the tone.<BR></FONT><FONT face="Times New Roman, Times"
color=#000080> <BR>
<HR>
<DIV align=center></FONT></DIV><FONT face=Tahoma size=2><B>From:</B>
pianotech-bounces@ptg.org [<A href="mailto:pianotech-bounces@ptg.org"
eudora="autourl"> mailto:pianotech-bounces@ptg.org</A>] <B>On Behalf Of
</B>Dean May<BR><B>Sent:</B> Thursday, September 21, 2006 12:11
AM<BR><B>To:</B> 'Pianotech List'<BR><B>Subject:</B> RE: this property is
condemned...what would you have done?<BR></FONT><FONT
face="Times New Roman, Times"> <BR></FONT><FONT face="Arial, Helvetica"
color=#000080 size=2>I doubt there are structural problems. Probably the
drill bit got dull on the bottom row and made the holes a little larger. It
can probably be fixed just fine with oversize pins on the ones that are
loose. <BR> <BR>Pianos with extremely hard pin blocks have very little
tolerance for variation in hole size or variation in pin size. If the hole
gets a little large or the pin a little small on the tolerance side the pin
will be loose. It does not mean there is a structural problem. Given the
modern piano designer’s propensity to use too many laminations it is
extremely unlikely that there is a structural problem in the pin block.
<BR> <BR>Talk to the tech support person of the manufacturer. They will
probably have an established protocol. The trick will be in what you have
already communicated to the customer. If you have already prepped the
customer to expect nothing less than a new piano, then that is probably the
only thing that will satisfy them. On the other hand if you communicate that
the mfr will solve the problem you will probably have netted yourself an
easy re-pin job.<BR> <BR>Dean<BR> <BR>
<HR>
<DIV align=center></FONT></DIV><FONT face=Tahoma size=2><B>From:</B>
pianotech-bounces@ptg.org [<A href="mailto:pianotech-bounces@ptg.org"
eudora="autourl"> mailto:pianotech-bounces@ptg.org</A>] <B>On Behalf Of
</B>piannaman@aol.com<BR><B>Sent:</B> Wednesday, September 20, 2006 10:36
PM<BR><B>To:</B> pianotech@ptg.org<BR><B>Subject:</B> this property is
condemned...what would you have done?<BR></FONT><FONT
face="Times New Roman, Times"> <BR> Just got home from a client's
home. She just purchased a piano around 3 months ago, and I was
contracted by the store to do a warranty tuning. While raising the
pitch, I noticed a couple of loose tuning pins...then another, another,
another, etc. All along the bottom row of pins. <BR> <BR>I
called the owner of the store--a good friend of mine, btw--and told him that
the piano should be returned to the factory in exchange for a sound
instrument, as it is structurally unsound, and that any repair done to it
would be unsuitable to undertake in the customer's home.<BR> <BR>What
thinketh y'all? <BR> <BR> <BR>
<HR>
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