<html> <body> Thanks, Steve. At 12:53 PM 9/21/2006, you wrote: <blockquote type=cite class=cite cite="">Avery is right!   As a dealer and a rebuilder - I would never allow a customer to keep a new or rebuilt piano I sold that had such a defect.  That is part of what is wrong with the industry today.  If the piano is defective - replace it or refund the money.  This is  the way to do business.  </blockquote> I agree. Thank you for being one who does! <blockquote type=cite class=cite cite="">Furthermore - if the piano was properly prepped - the technician should have noted the problem. </blockquote> Herein lies the problem. How many dealers do that "properly prepped" thing? In my experience, not many! Unfortunately. Thankfully, I've been lucky in the dealers I've done regular work for. They did. I wish more did! Avery <blockquote type=cite class=cite cite="">  Steve Grattan   Avery <avery1@houston.rr.com> wrote: <dl> <dd>William, <dd>As far as I'm concerned, that isn't the point! The point is that a 3 month old piano has loose tuning pins. Whatever the reason! And in that case, the manufacturer should replace it! I'm personally not going to "cover anyones ass" here! It's their fault and they should have to deal with it/accept the loss/whatever! Just my opinion! <dd>Avery <dd>At 10:16 AM 9/21/2006, you wrote: <blockquote type=cite class=cite cite=""> <dd>Having worked in that position, any piano you can save will save you a store contract and a supplier pat on the back.  No one makes money if the piano has to go back.  <dd>  <dd>William <dd>  <dd>  <dd>  <dd>  <dd>PIANO BOUTIQUE <dd>William Benjamin <dd>Piano Tuner Extraordinaire <dd><a href="http://www.pianoboutique.biz/">www.pianoboutique.biz</a> <dd>The tuner alone, <dd>preserves the tone. <dd>  <hr> <dd>From: pianotech-bounces@ptg.org [ <a href="mailto:pianotech-bounces@ptg.org" eudora="autourl"> mailto:pianotech-bounces@ptg.org</a>] On Behalf Of Dean May <dd>Sent: Thursday, September 21, 2006 12:11 AM <dd>To: 'Pianotech List' <dd>Subject: RE: this property is condemned...what would you have done? <dd>  <dd>I doubt there are structural problems. Probably the drill bit got dull on the bottom row and made the holes a little larger. It can probably be fixed just fine with oversize pins on the ones that are loose. <dd>  <dd>Pianos with extremely hard pin blocks have very little tolerance for variation in hole size or variation in pin size. If the hole gets a little large or the pin a little small on the tolerance side the pin will be loose. It does not mean there is a structural problem. Given the modern piano designer’s propensity to use too many laminations it is extremely unlikely that there is a structural problem in the pin block. <dd>  <dd>Talk to the tech support person of the manufacturer. They will probably have an established protocol. The trick will be in what you have already communicated to the customer. If you have already prepped the customer to expect nothing less than a new piano, then that is probably the only thing that will satisfy them. On the other hand if you communicate that the mfr will solve the problem you will probably have netted yourself an easy re-pin job. <dd>  <dd>Dean <dd>  <hr> <dd>From: pianotech-bounces@ptg.org [ <a href="mailto:pianotech-bounces@ptg.org" eudora="autourl"> mailto:pianotech-bounces@ptg.org</a>] On Behalf Of piannaman@aol.com <dd>Sent: Wednesday, September 20, 2006 10:36 PM <dd>To: pianotech@ptg.org <dd>Subject: this property is condemned...what would you have done? <dd>  <dd> Just got home from a client's home.  She just purchased a piano around 3 months ago, and I was contracted by the store to do a warranty tuning.  While raising the pitch, I noticed a couple of loose tuning pins...then another, another, another, etc.  All along the bottom row of pins.  <dd>  <dd>I called the owner of the store--a good friend of mine, btw--and told him that the piano should be returned to the factory in exchange for a sound instrument, as it is structurally unsound, and that any repair done to it would be unsuitable to undertake in the customer's home. <dd>  <dd>What thinketh y'all?  <dd>  <dd>  <hr> <dd> <a href="http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol"> Check out the new AOL</a>. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more.</blockquote> </dl></blockquote></body> </html>