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<DIV style="FONT: 10pt arial">Hi Fellow Tuners,</DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial">I am new to the list, but not new to
tuning. I thought I would weigh in with my method of getting and keeping
customers. </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial">Like someone else on this list, I never
leave a tuning without making the next appointment. Though I tell the
customer that it's not written in stone, it helps to serve as a reminder for
me, and them. Once we agree on date, I write it on the bill
("Next Tuning / Service: _______________________________")</DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial">When time approaches...usually a few days to a
week before scheduled tuning, I call the customer and say something like....
"Hi, this is.... I was calling to confirm our appointment on
______________________). I find this method easier than
"cold" calling. Most customers appreciate this way and almost all
keep to the schedule. Sometimes changes have to occur, but if so,
we just reschedule right then and there for another date.</DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial">Hope this makes it to the list and helps.</DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial">Jon Stein</DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial">Orange County, NY<BR><BR><BR><BR></DIV>
<DIV> </DIV> <BR>-----Original Message-----<BR>From:
KeyKat88@aol.com<BR>To: pianotech@ptg.org<BR>Sent: Sat, 7 Oct 2006 6:04
AM<BR>Subject: Business: getting and keeping customers<BR><BR>
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<DIV id=AOLMsgPart_2_f42c61a9-77a8-4238-9009-8ce7f6825a98>
<DIV>Greetings, </DIV>
<DIV> </DIV>
<DIV> Is it advantageous to be
agressive with customers, ie; sending reminder cards twice or calling if they
dont call for a tuning within a month after you'e sent them one reminder?
Or...is it a turn off. I tend to think it is a turn off.</DIV>
<DIV> </DIV>
<DIV> Before I was a tuner, when I
needed my piano tuned, I simply called my tuner. IMHO, it is something
you just <EM>neeeed</EM> as a piano player! My tuners throughout the
years <EM>never</EM> sent me a reminder card. I do send them to my
customers. I usually ask if they want a reminder. Thoughts?</DIV>
<DIV> </DIV>
<DIV>Julia </DIV>
<DIV>Reading, PA</DIV>
<DIV> </DIV>
<DIV> </DIV></DIV><!-- end of AOLMsgPart_2_f42c61a9-77a8-4238-9009-8ce7f6825a98 -->
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