<div><B><I><A href="mailto:KeyKat88@aol.com">KeyKat88@aol.com</A></I></B> wrote:</div> <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid"> <DIV> </DIV> <DIV>My tuners throughout the years <EM>never</EM> sent me a reminder card.  I do send them to my customers. Thoughts?</DIV> <DIV> </DIV> <DIV>Julia </DIV> <DIV>Reading, PA</DIV> <DIV> </DIV> <DIV> </DIV></BLOCKQUOTE> <div>If you send your tuners throughout the years to your customers, you're going to lose a lot of business FAST!  </div> <div> </div> <div>Sorry, couldn't resist.  I have sent reminder cards every 6 months since I started 10 years ago.  My return rate on these cards was always low; I'd say 2 out of 10 cards.  Since my wife lost her job last year, she has been following up the cards up with a phone call.  This has increased repeat business dramatically; maybe half book a tuning.  Many, if not most, people say, "I'm so glad you called.  I was meaning to call and forgot."  </div> <div> </div> <div>There are the few who seem rankled by the call, but my wife just backs off and tell them that we'll send them another card in 6 months.  No pressure.</div> <div> </div> <div>Tom Sivak </div>