<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2963" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Tahoma size=2>    Hi Julia:</FONT></DIV> <DIV><FONT face=Tahoma size=2>    Everyone seems to have a different take on repeat business.  When I finish tuning, I ask the customer if they would like me to check with them next year about this time.  They almost always say yes.  I have a tickler file by month on the computer which tells me who to call.  I never leave a message on a machine, people put off or forget.  I've had poor results with postcards.  My repeat rate is 2 out of 3.  By mentioning the call next year, they expect it, just like my dentist reminding me to see him.  I call some more often, but as a general rule, I use 12 months.  More affluent areas sometimes make a difference.  As Mike says, find the system that works best for you and stick with it.  </FONT></DIV> <DIV><FONT face=Tahoma size=2>    Mike Kurta</FONT></DIV></BODY></HTML>