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<div>HI Julia,</div>
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<div>I try to treat customers as I'd want to be treated. No push and shove; a gentle reminder is sufficient</div>
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<div>Clients with stable pianos, I put on a yearly calling schedule, and tell them if they need me sooner, feel free to call. </div>
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<div>I tell most of my clients that they'll get a reminder card at 6 months, and that if they're in a hurry to get their pianos tuned, they should call me when they get the card, because I tend to get way behind in phone calls (implanting the "he's so busy, he must be good!" image). I call once--Sundays ARE the best--and if I get a no, I tell them I'll call again in 6 months. </div>
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<div>Postcards either get caught in stacks of junk mail or get magneted to the fridge. </div>
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<div>I wouldn't suggest dire consequences if clients don't get their pianos tuned. The saying "there are no piano emergencies" works both ways. </div>
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<div style="CLEAR: both">Dave Stahl<br>
<br>
Dave Stahl Piano Service<br>
650-224-3560<br>
dstahlpiano@sbcglobal.net<br>
http://dstahlpiano.net/<br>
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-----Original Message-----<br>
From: KeyKat88@aol.com<br>
To: pianotech@ptg.org<br>
Sent: Sat, 7 Oct 2006 6:04 AM<br>
Subject: Business: getting and keeping customers<br>
<br>
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<div>Greetings, </div>
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<div> Is it advantageous to be agressive with customers, ie; sending reminder cards twice or calling if they dont call for a tuning within a month after you'e sent them one reminder? Or...is it a turn off. I tend to think it is a turn off.</div>
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<div> Before I was a tuner, when I needed my piano tuned, I simply called my tuner. IMHO, it is something you just <EM>neeeed</EM> as a piano player! My tuners throughout the years <EM>never</EM> sent me a reminder card. I do send them to my customers. I usually ask if they want a reminder. Thoughts?</div>
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<div>Julia </div>
<div>Reading, PA</div>
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