<TABLE id=HB_Mail_Container height="100%" cellSpacing=0 cellPadding=0 width="100%" border=0 UNSELECTABLE="on"> <TBODY> <TR height="100%" UNSELECTABLE="on" width="100%"> <TD id=HB_Focus_Element vAlign=top width="100%" background="" height=250 UNSELECTABLE="off"> <P>Hi Leslie , Yes better to have more watts with the stat to make sure you get the job done .  Without  a stat IMO you would have to throw out the word control from your sales pitch to your customer . That's what I don't understand . Why you would want to sell your customer less than the best available system to protect their piano . Some one said that this policy was left in place or put in place for dealers & possibly some techs in the South & areas in Florida .  Those are the folks I'd like to hear from . If they can explain why other than it's less expensive and allows them to sell more heater rods then I'm willing to listen . I would think that more techs out there in the South & Florida/Hawaii would have run into this problem with new pianos being delivered from the dealers with a heater rod only .  Or a new customer with a used piano with low wattage rod only that had not been protected from high RH and swings in RH causing damage cracks,  rusted strings etc . I'd like to hear how you got out of the middle and keep a good working relationship with the dealer . I told this dealer that I would love to have his business but not at the risk of the relationship and liability to and for my new customers . It's to bad because this was one of the better pianos brands we have to service . This was not the first attempt to solve this with several dealers out here . I guess I just got lucky with other customers . I'm usually pretty good at diplomacy . But this customer was to smart. There was no way I could protect the dealer and the piano too . I'm going to put up a web site for my customers to visit and learn about the care of their piano. So I'd like have any input good bad happy or sad you can offer .</P> <P>Thanks, Brett</P></TD></TR> <TR UNSELECTABLE="on" hb_tag="1"> <TD style="FONT-SIZE: 1pt" height=1 UNSELECTABLE="on"> <DIV id=hotbar_promo></DIV></TD></TR></TBODY></TABLE><BR> -- <p>___________________________________________________<br> <b>Play 100s of games for FREE!</b> <a href="http://games.mail.com/">http://games.mail.com</a> </p>