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<DIV><STRONG> <EM>David</EM></STRONG></DIV>
<DIV><EM><STRONG> I agree. Stop dancing with the factory tech
& go higher up. The real question is....Is there a warranty or isn't
there? Does it take lawyers involvment to get warranty satisfaction. I
should hope not, but I know it's come to that before.</STRONG></EM></DIV>
<DIV><EM><STRONG> I wonder if I put out a rebuild like that if the
technical community would be so polite to me.</STRONG></EM></DIV>
<DIV><EM><STRONG> I believe in asking the questions directly &
dispassionately. Also asking the right people those questions is the
correct protocol. Finding out who they are isn't that much of a
mystery? </STRONG></EM></DIV>
<DIV><EM><STRONG> I have a warranty issue with an L &
My friend Eric Schandall said Bill Huse is the guy to talk to.
However I placed a call to Bill Huse three weeks or more ago & still
no return call. Try try again. Tomorrow.</STRONG></EM></DIV>
<DIV><EM><STRONG> Dale Erwin</STRONG></EM></DIV>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT
style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=2>Before
you make Steinway's problem your problem, take it to a higher level.<BR>A
service department tech is not necessarily in the position to give you
the<BR>final yes or no on what they should be willing to do on warranty.
All<BR>"fixes" at this point are compromises. You shouldn't have to do
that on a<BR>new D, in my opinion. I don't recall exactly but doesn't
this piano belong<BR>to an institution? Which dealer did they buy it
from? The institutional<BR>department head involved in the purchase as
well as the dealer should also<BR>be in the loop. You shouldn't allow
yourself to be bullied into accepting<BR>anything less than a proper fix or
replacement and the burden should not<BR>rest entirely on your
shoulders. BTW, keep a record of all correspondence.<BR><BR><BR>David
Love<BR>davidlovepianos@comcast.net
<BR>www.davidlovepianos.com</FONT></BLOCKQUOTE></DIV>
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