<DIV><FONT size=4><STRONG><EM>Steve Blasyak <atuneforyou@earthlink.net></EM></STRONG> wrote:</FONT></DIV> <DIV><FONT size=4>After two or three try's the string actually climbed up over the bent hitch pin. At that point I finally noticed....oh man what do I do now. I can't imagine how it must have felt on a relatively new Steinway.</FONT></DIV> <DIV><FONT size=4>Steve</FONT></DIV> <div> </div> <div>I don't feel like it's my doing whatsoever.  I've put hundreds of new strings on pianos and this has never happened before.  I did nothing different than I have ever done in the past.  This is a defect in the piano, and Steinway should fix it.  </div> <div> </div> <div>I do feel sorry for the owner;  I hope the repair procedure doesn't take too long;  I can hope he doesn't blame me for it; all I can do at this point, is try to expedite a solution through Steinway and the local dealer.</div> <div> </div> <div>And as for your old clunker, I can't see that the bent hitch pin was your fault, either.</div> <div> </div> <div>Tom Sivak</div> <div>Chicago<BR><BR></div>