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<div>Mark,</div>
<div> </div>
<div>It usually depends on who asks me to check out the problem. If it's the store where the piano was purchased, I will bill them. If it's the manufacturer, it's their baby. If the manufacturer's willingness to pay for work done is questionable, or if contacting the manufacturer's rep proves impossible, I will bill the customer.</div>
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<div>In your case, the implication that another tech may somehow be involved in causing the problem raises questions about whether the customer should be responsible for payment. Have you seen the piano? </div>
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<div>Good luck, </div>
<div> </div>
<div style="CLEAR: both">Dave Stahl<br>
<br>
-----Original Message-----<br>
From: mps@usol.com<br>
To: pianotech@ptg.org<br>
Sent: Thu, 2 Nov 2006 9:09 AM<br>
Subject: Warranty Work Question<br>
<br>
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<div class=AOLPlainTextBody id=AOLMsgPart_0_a8260f80-182e-42d9-bc05-9488256ba78d><PRE><TT>Greetings...
I am scheduled to repair a piano for a client of mine. I was just
informed by them that it was to be paid by the manufacturer/dealer. I
was contact via phone with the manufacturing company and they have
sent me a form in which to fill out for this repair.
Now the question...
I have a very good business reputation with this client and would hate
to lose them. I am prepeared [even have scheduled a date, (this
Saturday) to make the necessary repairs]. But if the company tells me
they can't pay me after all, I am out the money. If I don't pull through
on repairing this piano, I could potentially damage an otherwise good
business relationship with a client. I am well aware that this is a word
of mouth business.
What would you do?
Also, this warranty form I need to fill out is asking me to make the call
if it is a factory defect or a defect in workmanship of a previous
technician. I DO NOT want to point fingers at anyone!
What is a new technician to do here? So many variables I guess.
Thank you for your time
Mark
Mark's Piano Service
<A href="mailto:mps%40usol.com">mps@usol.com</A>
</TT></PRE></div>
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