<html> <body> Patrick - <blockquote type=cite class=cite cite=""><div align="center">THIS COMBINATION GORGEOUS FURNTIURE PIECE AND FINE INTRUMENT IS FOR THE REFINED CONISSEUR OF PIANOS. </blockquote></div> If your customer wanted the good piano, they needed to order the other version...the FINE INSTRUMENT FOR THE REFINED CONNOISSEUR. An honest mistake, made by many.  Was this a new or an existing customer?  If so, did they ask your advice prior to making this poichase?  One similar such experience (that is, a new call about a piano bought, long distance, on Ebay) was enough for me.  POOF!  Suddenly, you're a lawyer!  David Skolnik Hastings on Hudson, NY At 04:19 PM 11/3/2006, you wrote: <blockquote type=cite class=cite cite="">Hello: Is anyone familiar with Sonny's Instant Piano Gallery? A customer here in Nevada City, California, bought one in September. I just came from inspecting it and then talking on the phone with their rebuilder. They were less than happy with my evaluation of its condition. Lets just say it has severe soundboard and action issues. It is the 6'5" Knabe listed on their site <a href="http://www.sonnysinstantpiano.com/" eudora="autourl"> www.sonnysinstantpiano.com</a>. Any one have experience with their rebuilt pianos? Thanks, Patrick C. Poulson Registered Piano Technician Piano Technicians Guild </blockquote></body> </html>