<html> <body> So.  Now for the real fun.  Do we agree/assume that there is nothing the customer can do?  What would he/she do if they lived relatively close to the dealer?  What, if any, stated or implied warrantees were given?  As dumb a thing to do it is, the dealer must have made some misleading representation for the customer to be willing to put out the cash.  On the other hand, was the customer displeased with the piano, at least before you looked at it? On yet another hand, it would perhaps be useful to the discussion to determine what the piano would/should have cost had everything been done well.  At $8500 it would likely to have been underpriced.  What would it take to make it playable.? David Skolnik Hastings on Hudson, NY At 10:33 AM 11/4/2006, you wrote: <blockquote type=cite class=cite cite="">David and Ron: Thanks for your input. This was a new customer, who, unfortunately for him, called me after receiving the piano. The piano was "rebuilt" by Sonny's rebuilder, not SAMA. I had SAMA replace a pinblock and strings on a grand a couple of years back, and was happy with their work.  I guess it is possible that SAMA or some other shop did the restringing and pinblock work, as it was well done, but the piano needed a new board as well. And the action work was very poor - new Abel hammers on shanks that were hung cockeyed, poorly aligned, poorly regulated, 60+ grams touchweight, and poorly aligned dampers to boot. I feel sorry for the guy who put out the $8400 for a piano sight unseen - sometimes we learn the hard way! Patrick C. Poulson Registered Piano Technician Piano Technicians Guild</blockquote></body> </html>