<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type"> <title></title> </head> <body bgcolor="#ffffff" text="#000000"> Dave,<br> <br> It seems to imply that whoever has piece of paper gets free tuning. It no matter what der English like. :-)  Now, in our world, people should understand that a gift certificate must be paid for by another actual person rather than printing something off a web page. Maybe taking that page off your web site and replacing with "Gift Certificates Available" would accomplish your goal.<br> <br> It could've been worse. You could have tuned a square grand for free.<br> <br> JF<br> <br> <a class="moz-txt-link-abbreviated" href="mailto:piannaman@aol.com">piannaman@aol.com</a> wrote: <blockquote cite="mid8C8D67CA9100CEE-140-686C@FWM-D09.sysops.aol.com" type="cite"> <div>List,</div> <div> </div> <div>This might be considered a cautionary tale about what we all put out there on the WWW.</div> <div> </div> <div>I tuned my first piano of the week on Monday.  It was a pretty typical job--Yamaha upright, not tuned for several years.  30 cent pitch raise, but it tuned up nicely.</div> <div> </div> <div>I yak away with the customer, explain a few things, finish up, present bill.  </div> <div> </div> <div>The lady,whose English is not very good, says "I was referred by Joseph, my tenant.  He says I just give paper and tuning free."  </div> <div> </div> <div>I say "WHAT!  What piece of paper is that?  I don't work for free!."</div> <div> </div> <div>She pulls out a piece of paper, which is the "gift certificate" page of my website printed out on a sheet of copy paper.  Below is the text.</div> <div> </div> <div> </div> <div>De<span style="font-size: 12pt; font-family: 'Maiandra GD';">ar ____________________________ ,<o:p></o:p></span></div> <div> <div class="MsoNormal" style=""><span style="font-size: 12pt; font-family: 'Maiandra GD';">_______________________________ has chosen to help you promote harmony in the universe!<span style="">  </span>The bearer of this gift certificate is entitled to one piano tuning.<span style="">  </span>Please call 650-224-3560, or E-mail me at <a class="moz-txt-link-abbreviated" href="mailto:Velopresto@aol.com">Velopresto@aol.com</a> to arrange the time and date of your service.<o:p></o:p></span></div> <div class="MsoNormal" style=""><span style="font-size: 12pt; font-family: 'Maiandra GD';"> <o:p></o:p></span></div> <div class="MsoNormal" style=""><span style="font-size: 12pt; font-family: 'Maiandra GD';"></span> </div> <div class="MsoNormal" style=""><span style="font-size: 12pt; font-family: 'Maiandra GD';"></span> </div> <div class="MsoNormal" style="">I don't see where it says "coupon for free piano tuning."  I can see where there might be some confusion as to the way the gift certificate works, but I don't understand how anyone can be oblivious enough to expect that this entitles them to my services for free.  And I think if I was going to redeem this "coupon" I might first ask the person who would be doing the work if this was indeed a "free" tuning.</div> </div> <div style="clear: both;"> </div> <div style="clear: both;">I got very angy with her, and with the person who suggested that this might be a free tuning, and with the fact that she waited until I had done the work before she presented the "coupon."</div> <div style="clear: both;"> </div> <div style="clear: both;">Needless to say, I've put a disclaimer on the gift certificate on my website.  </div> <div style="clear: both;"> </div> <div style="clear: both;">I told her I'd take some responsibility for the confusion, and that she could send me half my fee.  I anticipate getting nothing from her.  </div> <div style="clear: both;"> </div> <div style="clear: both;">Thanks for letting me vent,</div> <div style="clear: both;"> </div> <div style="clear: both;">Dave<br> <br> <br> <br> <br> <br> <br> <br> <br> </div> <div class="AOLPromoFooter"> <hr style="margin-top: 10px;"><a href="http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol" target="_blank"><b>Check out the new AOL</b></a>. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more.<br> </div> </blockquote> </body> </html>