<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2995" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>I would suggest that a new action that plays like an overloaded Mack truck has nothing to do with any "finishing" procedures - that's a manufacturing mistake/neglect/ignorance.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I just serviced a newer S&S B on friday. Six leads in the bass keys, three in the high treble section. Talk about playing like an overloaded Mack truck. All that lead in the keys is not for a dealer to "finish" - that is definitely manufacturing mistake/neglect/ignorance. This thing hurt just tuning it (what tuning could be done between all the false beats - especially the many in the tenor section).</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Terry Farrell</FONT></DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>Yes.  Sounds like a new B I recently encountered.  Had to fix the dampers before I could tuned it.  Played like an overloaded Mack truck.  Seems that when Steinway passed finishing pianos to dealers they made themselves vulnerable to this.<BR><BR>Andrew</BLOCKQUOTE></BODY></HTML>