<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.5730.11" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV> <STRONG><EM> Hi all</EM></STRONG></DIV> <DIV><STRONG><EM>  I don't get out in field much but I have seen two new Steinways recently year.  One is a new L & the other a New O.  I saw the O last week. Really quite a nice sounding piano.</EM></STRONG></DIV> <DIV><STRONG><EM>    I've laid my hands on probably hundreds of Steinways of all vintages & not expereinced glide bolts so loose they were wobbling & turnable by hand.  Also they were about three cranks from being in touch with the key bed which seems to be par for the course. The damper up stop rail is all the way down on the screws & the dampers are still over traveling a mile. The clients biggest concern though is Bass dampers that won't shut off.  After tweaking futzing & lightly bending they were improved only slightly.  Primarily it was notes 11 thru15 but on forte blows they were all slow to shut off, with a very nasty over ring.  After further examination I found they no longer employ the use of damper return springs. IMO this is a mistake & a pain for any tech trying to achieve really quick shut off.  Regulation was in need but not desperate</EM></STRONG></DIV> <DIV><STRONG><EM>  The L had so many false beats in the top capo sections that it was not possible to tune cleanly.  Glide bolts a mile off & keys bouncing like a spring board. etc etc.</EM></STRONG></DIV> <DIV><STRONG><EM>  Are you guys seeing similar things & is any one having success getting a response from the warranty department. </EM></STRONG></DIV> <DIV><STRONG><EM>  I have more to say regarding this but want to hear your feed back.</EM></STRONG></DIV> <DIV><STRONG><EM>  Thanks</EM></STRONG></DIV> <DIV><STRONG><EM>  Dale Erwin</EM></STRONG></DIV> <DIV><STRONG><EM>  By the way I secured  a copy of the warranty & the wording is so nebulous I can't tell it covers any thing <DIV> </DIV> <DIV><FONT lang=0 face="Book Antiqua" size=2 FAMILY="SERIF" PTSIZE="10"><I>Dale Erwin--Piano Restorations<BR>Modesto, Ca.<BR>Shop 209-577-8397<BR>cell 209-985-0990<BR></FONT><FONT lang=0 face="Book Antiqua" color=#000000 size=3 FAMILY="SERIF" PTSIZE="12"></FONT><FONT lang=0 face="Abadi MT Condensed" color=#000000 size=3 FAMILY="SANSSERIF" PTSIZE="12">Web site <A href="http://www.erwinspiano.com/">http://www.Erwinspiano.com</A> </FONT><FONT lang=0 face="Book Antiqua" color=#000000 size=2 FAMILY="SERIF" PTSIZE="10"><BR><B>Restoration & Sales of</B><BR><B>Steinway & Sons plus other fine pianos.<BR>Custom made soundboards by design<BR></B></I></FONT></DIV></EM></STRONG></DIV></FONT></BODY></HTML>