<html> <body> Dale, Yes.  Sounds like a new B I recently encountered.  Had to fix the dampers before I could tuned it.  Played like an overloaded Mack truck.  Seems that when Steinway passed finishing pianos to dealers they made themselves vulnerable to this. Andrew At 11:44 PM 12/2/2006, you wrote: <blockquote type=cite class=cite cite="">  Hi all   I don't get out in field much but I have seen two new Steinways recently year.  One is a new L & the other a New O.  I saw the O last week. Really quite a nice sounding piano.     I've laid my hands on probably hundreds of Steinways of all vintages & not expereinced glide bolts so loose they were wobbling & turnable by hand.  Also they were about three cranks from being in touch with the key bed which seems to be par for the course. The damper up stop rail is all the way down on the screws & the dampers are still over traveling a mile. The clients biggest concern though is Bass dampers that won't shut off.  After tweaking futzing & lightly bending they were improved only slightly.  Primarily it was notes 11 thru15 but on forte blows they were all slow to shut off, with a very nasty over ring.  After further examination I found they no longer employ the use of damper return springs. IMO this is a mistake & a pain for any tech trying to achieve really quick shut off.  Regulation was in need but not desperate   The L had so many false beats in the top capo sections that it was not possible to tune cleanly.  Glide bolts a mile off & keys bouncing like a spring board. etc etc.   Are you guys seeing similar things & is any one having success getting a response from the warranty department.   I have more to say regarding this but want to hear your feed back.   Thanks   Dale Erwin   By the way I secured  a copy of the warranty & the wording is so nebulous I can't tell it covers any thing   Dale Erwin--Piano Restorations Modesto, Ca. Shop 209-577-8397 cell 209-985-0990 Web site <a href="http://www.erwinspiano.com/">http://www.Erwinspiano.com</a> Restoration & Sales of Steinway & Sons plus other fine pianos. Custom made soundboards by design</blockquote></body> </html>