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<DIV> <STRONG><EM> RIc</EM></STRONG></DIV>
<DIV><STRONG><EM> Thanks</EM></STRONG></DIV>
<DIV><STRONG><EM> I like David Loves commentary. Seems to strike
home with me. Steinway drives the world industry. Take it or leave it, it
doesn't matter & I can't nor do I care to change it. What I would
change is dialogue from them to the Attending Technician in the case of
warranties. I'd like to be treted as an ally instead of a peon
whos's</EM></STRONG><STRONG><EM> not trying to help or treated as though I
couldn't possibly know as much as they in regards to the service
protocol their piano.</EM></STRONG></DIV>
<DIV><STRONG><EM> Pedantic attitude comes to mind.</EM></STRONG></DIV>
<DIV><STRONG><EM> </EM></STRONG></DIV>
<DIV><STRONG><EM> Dale</EM></STRONG></DIV>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT
style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=2>I
dunno... you can go round and round and never get at the root. One
<BR>thing is clear. There are several techs on these lists who observe
<BR>Steinway & Sons with detest on several counts. And thats not a
good <BR>thing me thinks. If there is a significant real problem with NY
S&S... <BR>one that is indeed markant in relation to the industry at large
and in <BR>particular Steinways position in that.... then I wonder what is the
best <BR>way of dealing with it. Strikes me that the present course many
are on <BR>is aimed at destruction. Is that what folks really want
? The last of <BR>the American greats to ... disappear ? <BR><BR>Well...
this isnt exactly the kind of <<experience>> tale you were
<BR>after.... but it was on my
mind.<BR><BR>Cheers<BR>RicB<BR></FONT></BLOCKQUOTE></DIV>
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