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<DIV><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000
size=2>Ric write<BR><BR>In response to your comment/concern above,
<STRONG>I would say the following. <BR>There is nothing more seductive in
the sales world then speaking <BR>genuinely enthusiastic about ones
products. Sales</STRONG> rule number one and <BR>more important then all
the other put together is a<STRONG> genuine belief in <BR>ones product.
</STRONG></FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000
size=2> <STRONG><EM><FONT size=3>Totally get this...live this....am
this. Does it show? grin<BR></FONT></EM></STRONG><BR>Where things go
astray is where you start turning people off.... and my <BR>reactions to where
much of the negative talk about Steinway and their <BR>methods SHOULD be
IMHO a fairly poignant pointer to you all. Because I <BR>am very very far
from alone in the direction my reactions go.</FONT></DIV>
<DIV> <STRONG>Not alone? As in other europeans or
Americans?</STRONG></DIV><FONT style="BACKGROUND-COLOR: transparent" face=Arial
color=#000000 size=2></FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000
size=2> <STRONG><FONT size=3>What do you mean? Steinway N.Y. or
Hamburg?</FONT></STRONG>
<DIV><BR><BR>Make no mistake about it.... I will be the first to be willing to
<BR>acknowledge that Steinway NY may have production problems, and I have
<BR>commented agreeably to the weaknesses pointed out by several inherent in
<BR>the present dealership arrangement over there. But only in an effort
to <BR>contribute positively to the situation. When you leave your
<BR>customers... or skeptics... or adversaries, whatever they may be with a
<BR>big sour piece of negativeness in their belly.... then you've lost.</DIV>
<DIV> <STRONG><EM><FONT size=3>So true<BR></FONT></EM></STRONG><BR>Thats
my beef... and thats all of it.... nothing else.</DIV>
<DIV> <STRONG>Ok. now I get it. I wasn't quite
clear<BR></STRONG><BR>Sincerely<BR>Richard Brekne</FONT></DIV></DIV>
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